HOW TO ADD A NEW MONTHLY ACCOUNT

Monthly Accounts in Parkonect

Parkonect’s Accounts Module is designed to manage monthly parkers by grouping them under accounts. Each account can have one or more cardholders assigned to it. Every cardholder must be linked to an account—even if there is only one parker.

To add a new monthly parker, follow this two-step process:

1. Create the Account
2. Add the Cardholder under that account

To access Accounts:

• Go to Quick Links > Garage Settings > Accounts

This will bring you to the Accounts landing page, where you can view and manage existing accounts and cardholders.

Using the Accounts Module Landing Page

The Accounts Module landing page displays all monthly (contract) parking accounts created for your garage. From this page, you can:

1. Search for parkers using the Search Parkers field — a wildcard search that lets you look up a cardholder by barcode, name, or unit number.
2. Add or edit accounts and manage related permissions.
3. Set all parkers to neutral status with a single action.

Adding a New Monthly Account

To create a new monthly account:

1. Click Add New Account.
2. The Account Details page will open.
3. Enter the required information to complete account setup.

Parkonect typically uses barcode-based credentials for monthly parking. Other credential types—such as FOB, AVI, and license plate—are supported but require specific setup steps. These are covered in separate manuals. This section focuses on barcode credentials only.

The following is a summary of the key items on the Account Details page: 

Account Name – This is the name of the account. The account name can be whatever you choose and is used as a reference on numerous reports, logs, and analytics within the Parkonect system. Please be sure to name the account accordingly.  

Barcode Prefix - All monthly parking credentials consist of two parts: (1) the monthly account prefix and (2) the barcode number. The barcode prefix is set at the account level and must begin with “m”. The “barcode” portion of the credential is entered when the cardholder is created, not when the account is created. Please note: You may use the same prefix for multiple accounts with different permissions or assign a different prefix to each monthly account. 

RFID Only Access – this setting is for garages that are using FOB or AVI credentials and therefore may not be relevant to your garage. This is used to add an extra layer of security to exclude barcode credentials that match the AVI/FOB credential from working.    

Pool Size Limit – this setting lets you set the maximum number of parkers that an account can have in a garage at any time. For example, if you check the “Pool Size Limit” box and enter “10” in the valuation field, the account would only let a maximum of 10 parkers in the garage even if the account has 100 cardholders. The 11th cardholder will be denied access and would be required to pull a ticket to enter the garage.  

Monthly Charge – this field is for information and reporting purposes only at this time. It is not a rebilling or collections feature.  

Accounts can also be set for restricted parking rights. Due to the complicated nature of such settings, we recommend contacting a Parkonect specialist should you wish to use this functionality.  

After completing the above information, you should hit the “Save” or “Save/Add Cardholders” button.