Flash PARCS: System Alerts

Flash PARCS sends automated email alerts to a specified list of recipients. This article defines all the system alerts and explains how to view alert recipients.

All alert emails are sent from [email protected]. 

System Alerts

You may receive any of the alerts below:

• Low Paper: Sent when the system detects a low amount of receipt or ticket paper. This alert contains reordering information. If the paper on an entry kiosk runs out completely, the system will remove the Get a Ticket button and only allow ticketless entry options (credit card entry and mobile number entry) until more paper is loaded.

• Low cash in recycler: Sent when an individual recycler is low on bills. This alert identifies which denomination needs to be replenished.

• Full: Sent when the cash box is full and needs to be emptied.

• Bill Jam: Sent when a bill jam is detected in the cash machine. The alert specifies where in the machine the jam was reported.

• Proper cash removal: Sent when any cash removal actions are taken on a cash machine and proper steps are followed in the cash management tool.

• Improper cash removal: Sent if the cash box is removed without going through the proper steps in the cash management tool.

• Disconnect: Sent when the system does not detect an internet connection for three (3) minutes. This disconnect alert is sent if the attempt to connect to the back-up line fails. The back-up cellular modem activates within two (2) minutes of detecting the primary line down.

• Refunds: Sent immediately after a refund is processed.

View Alert Recipients

These email alert recipient fields are viewable and can be edited under the Location Details tab in the Flash Admin portal.  To view/edit alert recipients, follow the steps below:

1. Go to https://portal.flashvalet.com and log in to the Admin Portal.

2. On the left menu, select Locations and choose a location.

3. Scroll down to the Email Alerts field boxes.

4. To edit recipients, simply click the corresponding field box. 

5. Click Save