EMERGENCY PROFILES

Emergency Profiles allow operators to temporarily modify access permissions for monthly and membership parkers when unexpected situations occur. Once enabled, the profile takes effect immediately and automatically adjusts where parkers can enter or whether access is restricted.

When to Use Emergency Profiles

Emergency Profiles are typically activated during urgent or unplanned events, including:

• Construction or maintenance closures
  
  
• Severe weather or safety incidents
  
  
• Facility operational disruptions
  
  
• Temporary overflow or relocation needs
  
  

What Emergency Profiles Do

Depending on configuration, Emergency Profiles can:

• Grant access to an alternate parking facility or garage
  
  
• Restrict entry to a normally accessible location

• Change the default Membership rate  
  
  

Key Benefits

• Immediate activation — Changes take effect as soon as enabled
  
  
• Operational continuity — Helps maintain parking access during disruptions
  
  
• Centralized control — No need to update individual parker accounts or change standard profiles.

Important Notes

• Emergency Profiles are intended for temporary use only.
  
  
• Once the situation is resolved, the profile should be disabled to restore normal access rules.

How It Works

A Profile determines a monthly or membership parker’s access to specific parking facilities or areas. Profiles are configured with defined access rules and then assigned to individual parker accounts.

An Emergency Profile can be linked to a standard profile to temporarily override those normal access rules when Emergency Mode is activated.

Emergency Mode Behavior

• Emergency Mode is controlled at the Profile level.
  
  
• When Emergency Mode is enabled for a specific profile (for example, Profile A), all parkers assigned to that profile immediately switch to the designated Emergency Profile.
  
  
• Parkers assigned to other profiles (such as Profile B or Profile C) are not affected unless Emergency Mode is enabled for those profiles as well.
  
  

Activating Emergency Mode System-Wide

To place all parkers into Emergency Mode, the Emergency Mode setting must be enabled individually for each applicable profile.

Important Exception

If Emergency Mode is enabled for a profile without an Emergency Profile assigned, all parkers linked to that profile will automatically receive All Access until Emergency Mode is turned off.

This ensures uninterrupted access during urgent situations but should be reviewed carefully to avoid unintended open access.

All Access means the monthly and/or membership parkers gain unrestricted access to all parking areas/facilities, previously limited by the regular profile.

Please note that Emergency Mode allows extended access, or prevents access, to any other garage on campus mode when using the Multiple Profiles feature.

Holiday Profiles vs. Emergency Mode

Holiday Profiles similarly change an account's regular profile to another profile, but Holiday Profiles are implemented by a schedule that must be configured at least 7 days before the effective date. Emergency Mode allows the operator to change the profile on the fly by simply checking the Emergency Mode flag on a specific profile. 

The Holiday Profile Schedule affects all accounts linked to a Holiday Profile. Emergency Mode is enabled per Profile so will only affect the selected Profile. 

Set Up Emergency Mode

Step 1.

Create Emergency Profile

1. Go to https://portal.flashvalet.com and log in to the Admin Portal.

2. Select the Locations tab on the left menu, and choose a Location. 

3. Select the Emergency Profiles tab from the top menu and click Add New.

4. Set Emergency Profile components based on the "emergency" circumstance. 

• Restriction: Day and Time restrictions (Created under the Restriction tab).
• Access Zone: Restrictions linked to an Entry kiosk. This will include access/no access and can bundle in the day/time restrictions. 
• Parking Enforcement: Preprogrammed Enforcement type for Nested Areas. Violation management with the options of the following: 
  • Report Only/ Disable Account/ Pay Fine at Kiosk. 

5. Select Save. 

Step 2.

Link Emergency Profile 

1. Select the Profiles tab from the top menu and choose a preprogrammed Profile. See the Profiles article to learn how to set up Profiles.

2. Choose an Emergency Profile from the drop-down menu, and select Save.

Once the Emergency Profile is linked to the Profile (Profiles are linked to monthly accounts), you can simply enable Emergency Mode on a Profile to switch to the Emergency Profile parking access setup for all parkers linked to the regular Profile.