Flash PARCS: System Alerts

Modified on Mon, 11 Dec 2023 at 06:37 PM

Flash PARCS sends automated email alerts to a specified list of recipients. This article defines all the system alerts and explains how to view alert recipients.


All alert emails are sent from noreply@flashvalet.com. 


System Alerts

You may receive any of the alerts below:

  • Low Paper: Sent when the system detects a low amount of receipt or ticket paper. This alert contains reordering information. If the paper on an entry kiosk runs out completely, the system will remove the Get a Ticket button and only allow ticketless entry options (credit card entry and mobile number entry) until more paper is loaded.

  • Low cash in recycler: Sent when an individual recycler is low on bills. This alert identifies which denomination needs to be replenished.

  • Full: Sent when the cash box is full and needs to be emptied.

  • Bill Jam: Sent when a bill jam is detected in the cash machine. The alert specifies where in the machine the jam was reported.

  • Proper cash removal: Sent when any cash removal actions are taken on a cash machine and proper steps are followed in the cash management tool.

  • Improper cash removal: Sent if the cash box is removed without going through the proper steps in the cash management tool.

  • Disconnect: Sent when the system does not detect an internet connection for three (3) minutes. This disconnect alert is sent if the attempt to connect to the back-up line fails. The back-up cellular modem activates within two (2) minutes of detecting the primary line down.

  • Refunds: Sent immediately after a refund is processed.


View Alert Recipients

These email alert recipient fields are viewable and can be edited under the Location Details tab in the Flash Admin portal.  To view/edit alert recipients, follow the steps below:


1. Go to https://portal.flashvalet.com and log in to the Admin Portal.


2. On the left menu, select Locations and choose a location.


3. Scroll down to the Email Alerts field boxes.


4. To edit recipients, simply click the corresponding field box. 


5. Click Save 




 

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article