MEMBERSHIP TRANSACTIONS AND LOAD FUNDS

The additional membership account tabs will appear on the top menu once the Membership Account is saved. The Transactions and Tickets tab is available for all Membership accounts. The Load Funds tab will only appear for Membership accounts set to Auto Reload.

Locate Membership Account

1. Go to https://portal.flashvalet.com and log in to the Admin Portal.

2. Select Monthly on the left menu and choose a location.

3. Use the Search options under the Accounts, Contact, or Vehicles tabs to locate the Membership account. 

Selecting Search with no entry will pull up all Member and Monthly account for the location.

Transactions

The Transactions tab lists account transaction details for every load or payment.

Failed Transactions

Failed transactions have their own section in the Transactions tab. They provide detailed information on declined transactions.

Refunds

The Transactions tab Refund functionality is limited to the Auto Reload Membership Setting accounts. Refunds applied to loaded funds or debited parking fees processed with the credit card on file will reimburse those funds to the card on file. Any loaded funds using the cash, check, or bonus options will refund the load amount to the account balance, not to the credit card on file.

A refund of Loaded Funds cannot exceed the Account Balance. If the funds have been used then the parking fee should be refunded.

Tickets Tab

The Tickets tab lists each transaction for parking fees applied to the membership account. Select a transaction row for more details or for the option to refund.

Ticket Details

Payment Details

Load Funds

The Loading Funds tab only applies to the auto-reload setting of Membership Accounts. The Load Funds tab allows Admin users to fund a Member’s account balance manually by Cash, Check, or Bonus. If a credit card is added to the account, charging the credit card file will also be an option.

Tips and Notes

The most effective method for viewing a Location's Membership transactions is by generating the "Location Trans Detail by Date and Price" report, which is located in the Reports tab.