PARKONECT MONTHLY LEARNING MODE

When enabling License Plate Recognition (LPR) at your Parkonect location, it’s essential to ensure that your Monthly Parkers’ license plates are properly linked to their accounts. This guide walks you through how to easily associate license plates with Monthly credentials using the Monthly Learning Mode. By following these steps, you’ll streamline the adoption of Express Pay with Flex Mode and provide a seamless parking experience for your Monthly customers.

Why It’s Important

For locations using Express Pay with Flex Mode, Monthly Parkers must have their license plate information saved in the system. Without a registered plate, the system will treat the monthly parker as a transient and prompt them for payment at exit—causing unnecessary delays.

To avoid this, you can enable Monthly Learning Mode temporarily to gather all license plate credentials associated with monthly parkers. This feature automatically links license plates to Monthly accounts, ensuring smooth, hassle-free entry and exit for your customers.

Hybrid or Free Flow Mode should not be enabled when using the Monthly Learning Mode.

How Monthly Learning Mode Works

1. Enable Monthly Learning Mode from the Parkonect Admin portal.
2. When Monthly Parkers are prompted to scan their Monthly credential at the kiosk, LPR captures the license plate associated with the scanned credential.
   1. If the license plate is not already saved to the parker’s account, the system will log the discrepancy in the Monthly Learning Mode Report.
3. Operators review and resolve unmatched or missing plates using the Monthly Learning Mode report in the Parkonect Admin portal.

Monthly Learning Mode Reporting 

Understanding Confidence Levels

The system bases plate suggestions on the most commonly read plate for that account.

Managing Plate Suggestions

1. View Plate Reads:
   1. Click on any Monthly Parker’s row to see all suggested plate reads.
2. Resolve High Confidence Suggestions:
   1. Only suggestions marked High Confidence can be approved.
3. Bulk or Individual Approval:
   1. Select parkers individually or use the top checkbox to select all.
   2. Click Resolve # Selected Events to add the suggested plate to the parker’s account.

Adding a plate does not replace any existing plate records. You can store up to 10 license plates per Monthly Parker account.

How to Enable Monthly Learning Mode

1. Log in to the Parkonect Admin Portal.
2. Navigate to: Garage > Other tab > Other section > Check Monthly Learning Mode.
3. Select Update to save.

Once enabled the Monthly Learning Mode tab appears in the main menu under Garage.

User Access Levels

The following user types can enable and manage Monthly Learning Mode:

• Customer Admin
• Garage Admin
• Parking Manager