Express Pay: Resolve an Open Session after Exit (Parkonect)

What Happens If the Driver Was Vended Out by Support

If a parker exited after calling Support and was manually vended out:

• The Express Pay session will likely remain Open
• The Parkonect ticket may still be active
• The payment will not reconcile automatically

If an Express Pay user has an open session, they cannot start a new Express Pay session until the existing one is closed.

Required Actions:

1. Contact ParkWhiz Support to invalidate the ParkWhiz session.

   • Provide Support with the parker's information (license plate or phone number)
     
   • Location name 

ParkWhiz Support: help@parkwhiz.com or 888-472-7594

The information can be verified in ParkWhiz Admin under the Tickets tab, which displays the current status of each ticket.

If an External Ticket Number is present, the ParkWhiz session was successfully linked to the corresponding Parkonect ticket.

2. Logout the Parkonect ticket in the Parkonect platform. 

• Parkonect -> Use Garage Log 

Parkonect Garage Log

1. Log into Parkonect portal.
2. Select a Garage from the dropdown menu.
3. Select Garage Log.
4. Locate ticket by the known External ticket number found in ParkWhiz or the Parkonect transient ticket number.
5. Select a ticket and click on the plus sign (+) to expand.
6. Logout.