"I DIDN'T MEAN TO ENROLL IN EXPRESS PAY. HOW DO I UNENROLL FROM EXPRESS PAY?"
Description:
The driver wants to unenroll their vehicle so their credit card is no longer charged automatically.
Agent Instructions & Details:
Option A (SMS Link Script):
| 1. Tell the driver: "Open the confirmation text message you received after enrolling. Tap the link inside to view your registered vehicles." |
| 2. Tell the driver: "Sign in by entering your phone number for verification when prompted." |
| 3. Tell the driver: "You will see a list of your saved license plates. Tap Edit next to the plate displaying the Express Pay label." |
| 4. Tell the driver: "Tap the Unenroll button to remove that license plate from Express Pay." Agent Note: Remind the driver that if their vehicle is currently in an active parking session, they must complete or cancel the session first before unenrolling. |
Option B (ParkWhiz App Script):
ParkWhiz App - iOS
| 1. Tell the driver: "Go to your Account Settings in the ParkWhiz app and tap the Vehicles option." |
| 2. Tell the driver: "Tap the three dots on the right side of the vehicle you want to unenroll." |
| 3. Tell the driver: "Select Unenroll from Express Pay from the menu options." |
| 4. Tell the driver: "When the confirmation prompt appears, tap Unenroll to confirm." |
| Agent Note: If the vehicle is in an active parking session, inform the driver that the session must be finished or canceled prior to unenrollment. |
Android App
| 1. Tell the driver: "Tap Vehicles, then tap the three-dot menu next to the vehicle you wish to unenroll." 2. Tell the driver: "Select Unenroll from Express Pay." 3. Tell the driver: "When the confirmation pop-up appears, tap the red Unenroll button." |
Option C (ParkMobile App Script):
| 1. Tell the driver: "Tap the three lines in the top right corner to open the main menu." |
| 2. Tell the driver: "Select the Express Pay tab from the menu." |
| 3. Tell the driver: "Tap the toggle switch next to the vehicle you wish to disable." Agent Note: Remind the driver that active parking sessions must be completed or canceled before disabling Express Pay. |
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