Parkonect Call Center Guide: "How can I delete my vehicle from my Express Pay Account?"

Modified on Tue, 27 Oct at 9:12 AM

"How can I delete my vehicle from my Express Pay Account?"

Description

The driver sold or lost a vehicle and needs to remove it from their profile entirely.

Agent Instructions & Details

ParkWhiz

Instruct the driver to download the ParkWhiz app, ParkMobile app, or log in at ParkWhiz.com or Parkmobile.io/sign-in.
Navigate to the "Vehicles" section in Account Settings.
Select the old vehicle, tap the three-dot options menu, and choose the option to "Delete" the vehicle. Deleting it from ParkWhiz will automatically unenroll it from Express Pay.

1. Instruct the driver to open the App: Tap to open the ParkWhiz application and ensure you are logged into your primary profile. Agent Script: "I would be happy to help you remove that vehicle from your profile. To do this, let's open up your ParkWhiz app on your phone. If you don't have it installed yet, you can quickly download it from your phone's app store. Let me know when you have the app open and are logged in!"
2. Instruct the driver to access Account Settings: Tap the Menu or Profile icon (usually located in the bottom navigation bar or top corner).
3. Instruct the driver to navigate to Vehicles: Locate and select the Vehicles option from the list.
4. Instruct the driver to edit Vehicle Details: Tap on the specific vehicle you have sold or replaced.
5. Instruct the driver to Remove/Delete Vehicle: Select the three-dot options menu (...) in the top-right corner of the vehicle's detail card, then tap Delete. Confirm the prompt when asked. Agent Script: "Perfect! Now that you have hit delete, can you refresh the page or step back to the main menu? You should see that your old vehicle is completely gone from the list. This means it is successfully removed from all automated gates and Express Pay. Is there anything else I can help you with today?"

ParkMobile

1. Instruct the driver to open the App: Tap to open the ParkMobile application and ensure you are logged into your primary profile. Agent Script: "I would be happy to help you remove that vehicle from your profile. To do this, let's open up your ParkMobile app on your phone. If you don't have it installed yet, you can quickly download it from your phone's app store. Let me know when you have the app open and are logged in!"
2. Instruct the driver to access Account Settings: Tap the three bars on the screen (usually located in the upper right corner of the screen).
3. Instruct the driver to navigate to Vehicles: Locate and tap the Vehicles option from the list.
4. Instruct the driver to edit Vehicle Details: Tap on the three dots located on the specific vehicle you have sold or replaced.
5. Instruct the driver to Remove/Delete Vehicle: Tap the button that says “Remove Vehicle”. Confirm the prompt when asked. Agent Script: "Perfect! Now that you have tapped “Remove Vehicle”, can you refresh the page or step back to the main menu? You should see that your old vehicle is completely gone from the list. This means it is successfully removed from all automated gates and Express Pay. Is there anything else I can help you with today?"

Option B: Guiding Customers via the Web Portal

1. Instruct the driver to Log In: Go to parkwhiz.com and log in to the customer account. Agent Script: "No problem at all! Let's get that old vehicle removed using your web browser. Please open a new tab or page and go to parkwhiz.com. Once you are there, click the 'Log In' button in the top right-hand corner. Let me know when you've logged in successfully!"
2. Instruct the driver to navigate to Settings: Hover over and select Saved Vehicles from the menu.
3. Instruct the driver to Select Vehicles: On your Saved Vehicles dashboard, click Delete on the selected vehicles.
4. Instruct the driver to delete the Vehicle: Click OK when prompted to delete the vehicle. Agent Script: "Perfect! Now that you have hit OK, can you refresh the page or step back to the main menu? You should see that your old vehicle is completely gone from the list. This means it is successfully removed from all automated gates and Express Pay. Is there anything else I can help you with today?