PAYROC MERCHANT GATEWAY

Payroc is the payment processing gateway that protects revenue collection and maintains business continuity for your parking operations.

The Payroc Merchant Gateway supports transient parking workflows, hosted payment page interfaces, and Tenant Portals. Drivers can perform contact, contactless, and magnetic stripe transactions at kiosks or use digital wallets (Apple Pay and Google Pay) via Express Pay.

User Guide

Logging into the Payroc Portal

As a parking operator, you can manage revenue reconciliation, refunds, chargebacks, and reporting through the Payroc portal.

• Visit https://payments.payroc.com/merchant/selfcare to log in to the Payroc Portal.
• Enter your MerchantID and your user credentials. The MerchantID is a common number for each merchant account, the username and password are unique for each user. 
  • If you do not have access credentials reach out to X

Creating and Managing Users & Processing Transactions

For administrative tasks such as creating and managing new portal users, or manually processing new transactions via the Virtual Terminal, please refer to the primary documentation in the Payroc Support Hub or view the Payroc Support YouTube Playlist.

How to Issue Refunds 

1. In the Payroc Portal, go to the Virtual Terminal tab and select Refund. 

2. Enter the OrderID or the Unique Ref for the transaction. (If you don’t already have it, go to the Reporting tab to find the transaction). When you enter either value, a list of matching transactions will appear. Select the correct transaction to proceed. 

3. Verify the transaction details. Enter the Amount to be refunded (this auto-populates to the full amount but can be edited for partial refunds), enter the Reason (e.g., Duplicate charge, Incorrect charge), and click Refund. 

4. A pop-up message asking you to confirm the refund will show. Press OK.

5. The Portal will automatically open the Open Batches in the Reporting section. Navigate to All Transactions to find the refund. The refund receipt will display matching notes, the refunded amount, and an approval code. 

Transaction troubleshooting

When a credit card transaction runs, Payroc returns a response indicating the status. For Virtual Terminal transactions, this response is on the receipt page.

• Approved or Authorized: The issuing bank authorizes the transaction. Payroc places a hold on the funds to transfer to your account.
• Declined or Not Authorized: The bank declines the transaction. Payroc does not receive the specific reason due to privacy regulations; only the cardholder can find out why their card was declined from their bank.
• Pick-up or Referral A: The card has been reported lost or stolen. (Important: If a cardholder is present for this response, retain the card and contact your acquiring bank).
• Referral B: The bank requires additional information. For eCommerce transactions, this is treated as a decline.

AVS responses

AVS codes indicate whether the billing address provided matches the card issuer's records (Note: An AVS mismatch doesn't always cause a decline).

CVV responses

CVV codes indicate whether the card's security code matches. These codes are informational and don't usually prevent the transaction from being approved.

Payroc Portal Reports 

To view Open Batches (credit card transactions that have not settled yet):

1. Log in to the Payroc Portal.
2. From the navigation menu, select Reporting, then select Open Batch.

To view Closed Batches (settled credit card transactions):

1. Log in to the Payroc Portal.
2. From the navigation menu, select Reporting, then select Closed Batch.
3. Use the filters or date tabs (Last Batch, This Week, This Month) to narrow your results.
4. Select a batch date to view individual transactions.
5. Under the Action column, you can select icons to:
   • View transactions: See individual transactions within that batch.
   • View batch summary: Open a detailed summary with graphs and currency breakdown.
   • Export to CSV: Download the batch data.

Use Cases

• Several scenarios the product is useful for:
  1. Processing credit card payments (contact, contactless, and magnetic stripe) at Parkonect facilities under online and offline modes.
  2. Facilitating customer purchases on hosted payment pages (such as the Tenant Portal, and Parking Cashier).
  3. Managing transaction refunds and retrieving historical logs.
• What problems does it solve: It prevents direct risks to revenue collection and customer entry/exit operations due to legacy gateway sunsetting. It also eliminates manual VAR sheet collection by automating customer onboarding paperwork through Payroc's portal.

Accessing Reports and Batches

Parkonect Admin Reports 

The following reporting options are available in the Parkonect Admin portal:

• Transaction Log Report
• Sales By Type Report (Visa, Discover, Mastercard, etc.)
• Credit Card Sales Report
• Credit Sales by Card Type
• Transaction By Type
• Store and Forward Collection Report (for offline transactions)
• Pay At Garage Log Report