LIVE DATA

Live Data Overview

There are two main searchable databases in the Parkonect system: The Garage Log and the Presale Log. While the Garage Log allows you to view/search records of all garage activity sorted by type of parking transaction or search individual parker activity by barcode, the Presale Log allows you to search and view detailed information corresponding to online presales, including searches by name, email, vendor and order number.

Garage Log

To access the Garage Log, simply use the Quick Links feature on the left side of the Dashboard page. The Garage Log is an action center that not only details transactions as they occur in real-time, but it also allows Parkonect users to take instant action, including logging parkers in or out vending gates and/or pushing fees. The following are the key actions that can be taken on the Garage Log:

1. Manual Enter: Manually log in a parker.
2. Filter By Barcode: Enter all or part of a barcode or order ID to search and display the related data.
3. Lost Ticket: When enabled, you may enter a custom rate and push it to any exit station at your site for instant collection. The loop must be triggered to vend once payment is processed.
4. Vend Gate: When enabled, you may select a lane and vend the gate. If loop sense is active, a car must be triggering the loop for this feature to work.
5. Log by Type Tabs: Sort data by type of parking transaction, as further defined below.

Manual Enter

Clicking Manual Enter at the top of the Garage Log will open a popup window (see Figure 2.2 below). From this window, you can log in as a parker by defining the parker type (transient or other – where “other” includes monthly and/or presale parkers), the date and time of entry, the parker’s barcode, and a reason code.

When manually entering monthly and presale parkers, the system will provide a list of authorized parkers based on the barcode entered, as shown below:

Select the appropriate parker and click the “Login” button. Please note, you will have the option to vend a gate of your choice or proceed without a gate vend when performing this manual transaction.

Once a parker has been manually entered, they are treated the same as if they had correctly entered the garage at the time you appointed.

All manual entries are listed in the Manual Logins & Logouts Report (see the Reports menu). Note that any barcode you enter must be a valid monthly parker’s barcode or part of a valid range for your garage. View available transient barcodes or add a new range from the Barcodes module. View monthlies from the Accounts module.

If your garage has sublot or nests, you will have to select the “lot” you want the manual transaction applied to. Please refer to our Nest Manual for more details.

Filter By Barcode

The easiest way to navigate the Garage Log is by specifically reducing the presented data by using the “Filter By Barcode” section with provides for a wildcard search. Our database will return transactions (barcodes and order IDs) that match the string of numbers you enter. The garage log is more efficient and more user-friendly, allowing you to see the necessary data from both your desktop and mobile devices. The plus icon (+) allows you to
expand every garage record and view additional details associated with that specific barcode. (See Figure 2.4.A: Filter By Barcode “123”)

Lost Ticket and Vend Gate

The Lost Ticket and Vend Gate functions allow users to take action on the garage hardware directly through the Cloud portal.
When enabled, Lost Ticket allows you to push a rate to any exit lane. The default rate is set under Garage Settings but at certain garages, this rate can be manually entered as needed.

• Choose the lane and enter the rate.
• After pressing the “Send Lost Ticket” button, a new Pay-at-Garage record will be created called “Lost Ticket” and the patron will see the lost ticket rate in the garage.
• The patron will have 20 seconds to pay the lost ticket rate. Once payment is collected, the lost ticket transaction will be closed and the gate vended.

Please note that each Lost Ticket created increases the car count in the garage and therefore, if the Lost Ticket is not collected, it is important to manually log out the transaction to keep the car counts/occupancy of the garage accurate.

Lost tickets are counted as a separate line item in the vend section of the Garage Summary report, as well as captured on the garage’s Manual Log-In/Out Report. (See Pages 59, 62)

Vend Gate lets you choose a lane to remotely vend the gate, an invaluable feature for support staff. Each vend is recorded in the system and requires a reason explaining the event, as all vends through this function are captured in the Manual Log-In/Out Report. In general, if a transaction is shown on the Garage Log without a number in the “Entry Lane” or “Exit Lane” fields, it likely denotes a manual action occurred.

Please note that if loop sense is enabled at the lane and a car is not in lane to trigger it, the vend gate or lost ticket function will return an error and not vend the gate.

Pay at Garage Tab

The Pay at Garage section of the Garage Log shows all transactions that result in charges that are to be collected in the garage. In general, transient parkers (pulled tickets), On Demand transactions (ParkMobile, others), and fees associated with early entry/overage collections on reservation sales are found in the Pay at Garage section.

The information on this sub-log is sorted by barcode and includes the following information:

• Promo/validation code – if used, the log will show the validation number as well as a description of the validation used.
• Entry lane, date and time
• Exit lane, date and time
• Duration
• Amount– this is the amount that is due on the transaction. If collected at the garage, there will be a corresponding credit card transaction ID (“TransID”).
• Message – if the collection was successful, this will say “Approved”. Otherwise, this section will provide information if another action was performed, such as a manual log-out or the amount was collected by another mechanism (such as by 3rd party vendors). If there is no message and no TransID, it means the amount was NOT collected.
• Order ID – if the transaction corresponds to a presale, the Order ID will help in researching in the Presale Log.
• Last Scan – this shows the date and time of the last event activity in the garage for the transaction.

Transactions that have not been collected will have a “Logout” button. Click “Logout” to manually log out a parker.

Monthly Tab

The Monthly Tab displays all monthly parker activity. Entries are sorted in reverse chronological order (most recent scans first) by barcode, last name, entry lane, entry date and time, exit lane, exit date and time, the parker’s activity status, and the duration of their stay. The plus icon (+) allows you to expand every garage record and view additional details associated with that specific barcode.

Click “Logout” to manually log out a monthly parker.

If you want to log out all monthly parkers or set monthly parkers to neutral, please refer to the “Set Parkers to Neutral” section of this manual.

3rd Party Presales Tab

The 3rd Party Presales Tab (see Figure 2.8) displays all online presale garage activity. The plus icon (+) allows you to expand every garage record and view additional details associated with that specific barcode.

Entries are sorted by barcode in reverse chronological order and each line item includes:

• Barcode
• Vendor
• Order ID
• Purchased entry and exit date (this is the reservation time they purchased)
• Actual entry lane, date and time, and actual exit lane, date and time
• Overstay or Early Entry – If early entry or overage charges apply to a presale parker, the appropriate field will say “Yes” and a corresponding ticket will also appear in the Pay at Garage records using the same barcode.
• Duration

Click “Logout” to manually log out an online parker. To view more details about a presale parker, go to, the Presale Log (See Page 29), and use the order ID to search for the transaction.

There is also a tab for Parkonect Engine Presales. This is the same as the above, just for reservations made using the Parkonect reservation system instead of external 3rd party solutions.

Failed Scans Tab

The Failed Scans Tab displays all recently failed scans in the garage. The plus icon (+) allows you to expand every garage record and view additional details associated with that specific barcode.

Entries are listed in reverse chronological order and sorted by barcode associated with the scan, whether a promo code was applied, the rate displayed in lane (-1 indicates no rate was displayed), lane number, event time, order ID, and a reason code.
Use the reason codes as a first-line troubleshooting tool for your Parkonect system. Common reason codes are listed below:

•  Invalid Barcode: This barcode does not belong to a valid monthly parker or range for transient parkers, and is not a valid online presale. It may also belong to a valid transient range and have been used already.
  
• Invalid Monthly Parker: This parker is not a valid monthly parker and may have been deactivated. Sometimes, barcodes from other sources (receipts, tags, etc.) display this message when scanned.
  
• Invalid Track Data: Commonly indicates a bad credit card swipe. Uncommonly, this may indicate an error with the credit card reader or gateway.
  
• Rate Lookup Error: This parker may have already left or never entered. Online parkers triggering this error may have mistakenly pulled a ticket upon entry. Accidental double scans may trigger this.
  
• Vehicle Not Present: Loop sense is active and but not triggered.
  
• Third-Party Barcode Already Checked-In or Invalid Time Range: This parker may have already entered the garage and is attempting to enter again, violating passback. Alternatively, this parker may be attempting to enter outside
  

Enhanced Counts Tab

The Enhanced Counts Tab displays the garage’s occupancy in real-time, categorized by parker type, and includes (as part of the live count) online presales scheduled to arrive within the next two hours. Any red text indicates linked data, displaying a breakdown of all parkers in a category.

Manual adjustments to the count can be made either by a general adjustment or by applying adjustments to monthly accounts. This can be done by pulling down the desired account and clicking the “+/-” buttons displayed at the top of the page.

Early Entry Tab

The Early Entry Tab is an advanced function for manually applying early entry fees to presale parkers.

Search by barcode or order ID, or click Search with blank fields to display all online presales for your garage. To cancel a parker’s early entry charges, click Apply $0 Fee. To charge a fee based on current rates, click Apply Calculated Fee.

Parking Equipment Status

At the bottom of the Garage Log is the Parking Equipment Status.

Each Parkonect product at your garage is listed here and reports to the Cloud server every 5 minutes. Green indicates a head is operational; red indicates it is not. If a piece of hardware stops communicating with the server for more than 10 minutes, email notifications are sent out every 10 minutes until the hardware is either back online or the notifications have been turned off.

Presale Log

The Presale Log is a database that allows you to pull detailed information behind presales, guest passes, API validations and hotel passes.

(Figure 2.13: Presale Log)

Go to Live Data > Preale Log to get started. Examine the list below for a brief description of each function:

• Order ID: Wildcard search by order ID (“8” will match “30803” as well as “80303”).
  
• Order Date: Search by the date an order was placed.
  
• Garage: Select the garage to search.
  
• Vendor: Show all reservations or filter by vendor (Parkonect, SpotHero, ParkWhiz, etc.).
•  Name: Search by name.
  
• Email Address: Search by email address.
•  Status: Show all reservations or filter by status (active or canceled).
• Start Range: Search by scheduled start time.
• End Range: Search by scheduled end time.
  
• Presales/Pass Generator/API Validations/Hotel Passes: Switch between views of incoming third-party reservations, validations issued through our Parking Pass Generator custom validation web app, third-party validations, and hotel passes issued using Parkonect’s Hotel Portal.
• Login/Logout: Manually login

Understanding Presale Log Data

When you run a search from the Presale Log screen, your results will be displayed at the bottom of the page. Reservations matching your criteria can be sorted by garage, order ID, vendor, customer name, order date, scheduled start and end time, actual start and end time, type (daily, in-and-out, etc.), and status (canceled, etc.).

You may also manually log in a parker from this screen by entering a reason code and clicking the Login button, or log out a parker by clicking the Logout button.

Click the View button and a complete list of the detailed information associated with any given reservation will be presented.