This article provides answers to common questions about Flash’s billing, invoicing, and payment receipt processes.
FAQ'S
- What are the standard payment terms?
- How can I make a payment?
- Who should I contact if I have a question about an invoice?
- What happens if a payment is late?
- Why was my service suspended?
- Do you charge late fees?
- How do I dispute an invoice?
- How long does it take to resolve a dispute?
- How do I apply a credit memo to an invoice?
General Invoicing & Payments
Q: What are the standard payment terms?
A: Our standard payment terms are Net 30, which means payment is due within 30 days of the invoice date. Specific terms for individual customers are outlined in their sales contract.
Q: How can I make a payment?
A: We offer the following payment methods:
- ACH (Preferred) ACH details are found at the bottom of our invoices
- Check: Mailing addresses found at the bottom of our invoices
Q: Who should I contact if I have a question about an invoice?
A: For any questions or disputes, please contact the Accounts Receivable department directly at
ar@flashparking.com. Please include the invoice number in the subject of your email, so that we
can assist you quickly.
Late Payments & Collections
Q: What happens if a payment is late?
A: Our collections process is tiered based on how late the payment is:
- 1-30 days late: You will receive friendly, automated reminder emails.
- 31-90 days late: You will receive a formal notice and phone call. At the end of this period, your service may be suspended.
- 90+ days late: We may refer your account to a collections agency or pursue other legal remedies.
Q: Why was my service suspended?
A: Service is typically suspended when an account has a balance that is 90 days past due and no
payment arrangements have been made. To restore service, the full outstanding balance must be paid.
Q: Do you charge late fees?
A: Yes, late fees may be applied to accounts that are past due. This is outlined in your sales contract.
Disputes & Credits
Q: How do I dispute an invoice?
A: To dispute an invoice, please contact the Accounts Receivable department at ar@flashparking.com. Please include the invoice number in the subject of your email and a detailed reason for the dispute. This allows us to log the dispute and begin our investigation
Q: How long does it take to resolve a dispute?
Q: How do I apply a credit memo to an invoice?
FAQS - PDF Download
Last Updated January 2026
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