PARCS Location Transfer Process: Client & Operator Guide

LOCATION TRANSFER PROCESS GUIDE

When your parking location transitions to a new operator or ownership structure, Flash is here to ensure a smooth and organized process. This guide outlines what to expect at each stage, the steps you’ll be responsible for, and the support our team provides throughout the transition.

Typical timeline: ~2 weeks from request to Go Live.

Step 1: Request Submitted

To begin the transfer, notify Flash that your location is changing operators or ownership.

How to submit a request:

• Email the appropriate support team:
  • Flash Support: support@flashparking.com
  • Parkonect Support: support@parkonect.com

From there:

• Your request may also be submitted internally by Sales or Customer Success.
• Flash will create a transfer project in our system to officially kick off the process.

Step 2: Contract Signing

You’ll receive the appropriate transfer agreement based on your location’s existing contract:

• Transfer Contract, or
• SaaS + Transfer Contract

Once signed:

• Your onboarding process officially begins.
• Our teams will align on next steps and timelines.

Step 3: Kickoff & Planning

Next, you’ll be introduced to your Implementation Analyst (IA), who will guide you through the entire transfer.

What to expect:

• A kickoff call to review goals, timelines, and requirements.
• A configuration worksheet to capture all necessary account and system updates.

Information you may be asked to provide:

• Portal users to remove/add
• Validation users to remove/add
• Merchant account updates
• Parker Help number
• Email alert recipients
• Rate changes or updates
• Notification to eParking providers about account changes
• Monthly parking or product integration needs

If new integration are required, Sales will assist with any needed change orders. 

Step 4: Software Setup & Training

Flash configures your location based on your submitted deliverables.

This stage includes:

• Updating system settings and rebuilding your portal, if needed
• Scheduling training sessions for your team
• Verifying that all equipment and software are ready for your designated Go Live date

Important: All transfer tasks must be completed during business hours to ensure full support availability.

Step 5: Go Live & Support Handoff

On your Go Live day:

• Your Implementation Analyst and supporting teams will monitor and assist throughout the transition.
• Once live, your location will be handed off to Flash Support for ongoing assistance.

Helpful Reminders

• Respond promptly to requests from your Implementation Analyst to keep the project on schedule.
• Don’t hesitate to ask questions; our team is here to support you at each step.
• After Go Live, Flash Support is your point of contact for ongoing operational needs.