Q: Can a driver use a gift card with Express Pay?
A: Gift cards issued by major card networks (Visa, Mastercard, American Express) are accepted with Express Pay.
Q: Can you still use a door reader when you start an Express Pay session?
A: Yes, Express Pay provides a digital ticket with a QR code that can be scanned on a door reader for access.
Q: How can a user update their payment method?
A: During an Express Pay session, users can update or add a new payment method at any time before exiting.
Q: What if I'm driving a rental car, can I still use Express Pay?
A: The Express Pay enrollment process allows marking the license plate as temporary. Temporary plates cannot be enrolled in Express Pay; they appear in the user's Vehicle list. To remove a temporary vehicle, the user must delete it from their ParkWhiz / ParkMobile account.
Q: What happens when a parker forgets to check that they are using a rental car?
A: If a temporary/rental vehicle is used for a one-time Express Pay payment without selecting 'Temporary Vehicle', the plate is added to the account linked to the mobile number. Subsequent drivers of the same vehicle may get an SMS if Proactive Comms is enabled, or could trigger automatic charges if the original driver enrolled the vehicle. The driver needs to log in to their ParkWhiz / ParkMobile account and remove the vehicle.
Q: Can I use Apple or Google Pay when adding a payment method?
A: Yes. Express Pay registration offers the option to add a credit card via Apple/Google Pay.
Q: Can I get a receipt for my Express Pay session?
A: Yes. A digital receipt is sent to the email address associated with the Express Pay account.
Q: Does Express Pay require a cell signal?
A: Cell signal is required to sign up for Express Pay and receive notifications. Sessions can still start if the user is already enrolled in Express Pay even without cell service.
Q: Can you still apply validations when you use Express Pay?
A: Yes. Express Pay provides a digital ticket via SMS with a link to apply a discount. Parkonect validation and coupon barcodes can be scanned to apply a discount.
Q: What happens when a parker enters their plate in the app and gets an error that there are no matching plates?
A: The plate must be entered correctly to start a session. If a session can't be started, the parker can still pay at the exit kiosk.
Q: Can I cancel an Express Pay session?
A: Yes. Session Cancellation lets users unlink the transient ticket from their Express Pay account. A transient ticket QR code is still provided to use on exit, validate, POF, or a pedestrian door access.
Q: What happens if I drive a car I didn't enroll into Express Pay?
A: If the vehicle isn't registered with Express Pay, the system won't recognize it and a session won't start. The driver must pay manually at exit or register the new vehicle.
Q: Can you have multiple vehicles enrolled in Express Pay?
A: Yes, multiple license plates can be listed on a ParkWhiz account and enrolled in Express Pay, but a user can only have one open session at a time.
Q: Can the same license plate be listed under multiple ParkWhiz accounts for Express Pay?
A: Yes, the same plate can be listed under multiple ParkWhiz accounts and all holders can use Express Pay (one-time payment) for that vehicle. However, a plate can only be enrolled in Express Pay under a single account.
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