Express Pay Driver Experience

Express Pay Driver Experience 

First Time Express Pay User

A driver’s first Express Pay session always begins with a manual start. After entering the facility, the driver must claim their session by either:

• Scanning a QR code or tapping the entry link sent by SMS.
• New ParkWhiz users will be asked to enter an email address and add a payment method before starting their first session.
• Existing ParkWhiz users are recognized by their mobile number. Saved payment methods automatically populate for their Express Pay session.

During setup, drivers can choose to enable autopay.

• If enabled, future visits start and end automatically—no manual action required.
• If not enabled, Express Pay defaults to a one-time payment.

Driver enters Express Pay PARCS facility, and LPR captures the license plate Drivers interact with the Entry kiosk to receive a Transient ticket. Can pull a paper ticket, use a credit card as a ticket, or enter a mobile number on the kiosk.
Driver scans QR code to start Express Pay Session Express Pay Initiation Options: Scan the QR code on the sign: Use your mobile phone's camera to scan the displayed garage sign. Mobile Number Entry on kiosk: Tap the link provided in the SMS message. Scan QR code on printed paper ticket (available with Parkonect only)
Enter Phone Number The driver enters a mobile number to verify their ParkWhiz account. If the user has a ParkWhiz account associated with the mobile number, the saved vehicles and the credit card information will auto-populate.
SMS Verification Code is required
What’s your license plate? For current ParkWhiz users, their account vehicles are automatically populated with an option to add a new vehicle. Enter License plate State/ Province (Optional) Tap the checkbox for Temporary vehicles The entered license plate must match the one recently captured on Entry. Temporary license plates will not have the option to enroll in autopay.
Start Session (with option to enroll in autopay) Confirmed information: Mobile number (verified and cannot be changed) License plate (tap arrow to edit) Credit card information (tap arrow to edit) Optional: Enroll in autopay Enrolling this vehicle in autopay authorizes automatic entry and exit at all Express Pay locations. Gates open based on license plate recognition, and payment is processed automatically to the card on file. If autopay is not selected: If autopay is not selected, the session defaults to a one-time payment. The driver will be auto-vended on exit and automatically charged for this session only. Tap Start Session Tapping Start Session submits the enrollment and links the digital payment to the PARCS Transient ticket.  Note: Parking duration is calculated from when the license plate is captured at entry, not from when the driver taps Start Session.
Session Ticket QR Code The Express Pay webpage reloads and provides the driver with a digital ticket containing: Ticket QR code Session start date and time Ticket number Linked license plate Credit card information (with option to edit) Option to apply a discount (scan a validation barcode or enter a code manually) The QR code can be scanned at self-validation kiosks, door readers, or the exit kiosk if there are any issues with license plate recognition.
Driver exits the parking facility LPR captures the license plate and completes the linked issued Transient ticket The driver's provided credit card will be charged based on the parking duration. The driver receives an SMS message with payment and duration information.
Autopay Enrolled Users at Exit If the driver is enrolled in the autopay option, they will receive a follow-up enrollment message with the option to unenroll if needed.

Autopay Sessions

Once a driver enables autopay during their initial manual start session, their license plate becomes their credential at all Express Pay-enabled locations. As a registered autopay driver, gates open automatically on entry and exit using license plate recognition.

• Upon entry: The driver receives a welcome SMS confirming the session start. The message includes a link to their digital ticket, which displays a QR code. The QR code can be used at peripheral equipment (such as door readers or self-validator kiosks) and also serves as an alternative exit method if needed.
• Upon exit: The driver receives an SMS confirming the amount paid and the last four digits of the credit card on file.

The License Plate is captured, and the system verifies that the plate is enrolled in autopay. A PARCS ticket is automatically created and linked to the driver’s license plate starting a claimed Express Pay session. The gate automatically opens, and the ticket/stay serves as the source of record for reporting and revenue
Driver receives an SMS confirming the start of the parking session, along with a link to a digital ticket.
Driver can tap the link provided in the SMS to view the digital ticket. The QR code can be scanned at self-validation kiosks, door readers, or the exit kiosk if there are any license plate recognition issues. Option to edit credit card is available. Option to apply a Discount by scanning a validation barcode or manually entering a code is available
LPR captures the vehicle’s license plate and matches it to the active PARCS ticket. The gate autovends for the claimed Express Pay session.
Driver's credit card is automatically charged for the parking duration. Driver receives an SMS with payment details and the total parking duration. An email receipt is also sent to the ParkWhiz account email address.

Express Pay Receipts 

Receipts are available for all Express Pay transactions. In addition to the SMS payment confirmation, receipts are provided via email to the ParkWhiz-associated email address. The payments are also viewable in the ParkWhiz account under My Parking.

Fees

The additional transaction fees are itemized on the provided receipts that are sent via email or are viewable in the ParkWhiz mobile app.