"HOW DO I GET MY RECEIPT?"

Description

Drivers inquiring about expense reporting or proof of payment.  

Agent Instructions & Details

For ParkWhiz:

• Explain to drivers that they can receive and view their receipts through the following steps:
  • SMS Notification: Immediately after exiting, an SMS containing payment details and total parking duration is sent to the driver.
    
    
  • Email Receipt: A detailed receipt is automatically emailed to the email address associated with their ParkWhiz account.
    
    
    
    
  • In-App View: Drivers can view their receipt at any time in the ParkWhiz app under "My Parking."
    
    

For ParkMobile:

• Explain to drivers that they can receive and view their receipts through the following steps:
  • In-App View: Parking transactions are available within the ParkMobile app
    
    

    1. Tap the menu icon (three horizontal lines) in the top-right corner of the main screen.
    2. Select Activity from the menu options.
    3. Locate and select the parking transaction you wish to review.
    4. View your receipt details.

• Email Confirmation: ParkMobile sends a parking confirmation email for completed transactions.

For the Flash Admin Portal:

• These instructions are for parking operators only:
  • Access the Flash Admin portal at portal.flashvalet.com, navigate to your designated location, and select Ticket Search from the left-hand navigation menu.
    
    
    
    
  • Enter the relevant search criteria (such as ticket number, date range, or customer details) to locate the target transaction.
    
    
    
    
  • Scroll down to the Payments section and click directly on the corresponding payment record row.
    
    
    
    
  • On the Ticket Details page, locate the Send Receipt section at the bottom, enter the customer’s email address, and click Send Receipt to dispatch a copy of the transaction receipt.
    
    
    
    
  • Here is an example of what the emailed ticket should look like: