CREATE A HOTEL PARKING PASS

Log into the Hotel Portal

The Hotel receptionist will log into https://secure.parkonect.com/hotelportal/ with the provided username and password. Please note, certain garages have customized landing pages and therefore the URL above may be slightly different.

If a username or password is needed, contact support@parkonect.com

Search for Active Ticket

In order to issue a hotel pass to a guest, the hotel guest must have pulled a ticket to enter the parking facility. 

1. Enter the last 5-6 numbers on the ticket and click search. 

2. The system will return all open records in the garage that can be converted to a self-park ticket. 

3. Choose the correct ticket by pressing “Go”, as shown below.

If the guest has yet to park in the self-park garage, they will need to return to the garage by pulling a ticket (which will create an open record in Parkonect), park, and return to the hotel reception with the ticket to have it converted to an in/out parking pass. Without the open record in Parkonect, you will not be able to create an in/out pass.

ENTER PATRON TICKET NUMBER: Search for Parking Ticket

ENTER PATRON TICKET NUMBER: Select Parking Ticket

Enter Guest Info 

Required fields:

• First Name
• Last Name
• Room Number
• Check Out Date

The system also asks for a Cell Number and Email. Although these fields are optional, entering this information provides the ability to email and text the hotel pass.

Enter guest information and click submit

Issue a Pass

Select the method of how you want to reissue the pass by clicking the appropriate button:

• Email Barcode
• Text Barcode

 Issue the pass

Example Pass

The guest will now be able to use that pass at the facility for the pre-programmed duration input by your staff.