HOTEL PASS RECOVERY

If a guest misplaces a pass or the pass needs to be updated, the recovery feature can be used.

Recover Pass

1. Log into https://secure.parkonect.com/hotelportal/
2. Click the “Recover” button (as shown below)
3. Enter the Last Name and Room Number.
4. Click Search.

NOTE: When using the Recover button, it is required to enter last name and room number.

Under “Recover”, enter last name and room number then click search

Modify Information 

Fields that can be edited:

• End Date – this can only be changed to a date in the future… no rollbacks allowed.
• Room Number
• Email
• Cell

Modify information

Reissue Pass

Select the method of how you want to reissue the pass by clicking the appropriate button:

• Email Barcode
• Text Barcode
• Print Barcode

Reissue pass by clicking the appropriate button