Parkonect: How Does Parkonect Prioritize Service Calls?

Modified on Wed, 08 Nov 2023 at 01:37 PM

HOW DOES PARKONECT PRIORITIZE SERVICE CALLS?


Our technicians have a morning meeting every day and triage scheduled calls based on urgency.
 

Priority is determined at that time and is primarily based on urgency/revenue loss. 


  • A low-priority example would be a location with 20 entry lanes with 1 of them being out of commission.
     
  • A high-priority example would be a location with only 1 exit lane, and that exit lane being out of commission thus not collecting any revenue.

 

Once a service call has been scheduled, our team/technician will reach out to you on the date of service and provide an ETA if you've provided a contact name and number. Our support team will then provide an update via the support ticket and/or phone call as to the results of the service call.

 

Please email support@parkonect.com and provide a contact name and number for our technician to call/ text to keep you updated.

 

Parkonect Support Number: 224-507-7408

 

Please let us know if you have any other questions or needs.


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