Parkonect: How Does Parkonect Prioritize Service Calls?

Modified on Wed, 8 Nov, 2023 at 1:37 PM


Our technicians have a morning meeting every day and triage scheduled calls based on urgency.

Priority is determined at that time and is primarily based on urgency/revenue loss. 

  • A low-priority example would be a location with 20 entry lanes with 1 of them being out of commission.
  • A high-priority example would be a location with only 1 exit lane, and that exit lane being out of commission thus not collecting any revenue.


Once a service call has been scheduled, our team/technician will reach out to you on the date of service and provide an ETA if you've provided a contact name and number. Our support team will then provide an update via the support ticket and/or phone call as to the results of the service call.


Please email and provide a contact name and number for our technician to call/ text to keep you updated.


Parkonect Support Number: 224-507-7408


Please let us know if you have any other questions or needs.

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