BackOffice: Create a Notice

Create a Notice

The search screen is also used to create a notice manually in the Backoffice. 

• Click the +Add Notice button for the Add Notice form to display.

• Enter all required notice information and optionally add comments and images.

Notice Details

The top portion of the notice details screen contains information processed on a handheld device or entered manually in the back office as seen above.

Fields include:

The bottom section of the notice details provides related records.

Fields include:

Notice Actions

There are several actions that can be taken from the notice record but may depend on the notice status

An Open and/or Unpaid Notice will have these actions available:

• Print Notice - This allows the user to print the notice as it was issued to the violator

• Reset Letters - This allows the Backoffice user to manually reset the Notice Letter Reminders

• Change Violation - Allows the Backoffice user to assign a different violation to the notice, the balance will update accordingly.

• Void Notice - Void Notice can be used if there was an error in issuing the notice

When a Notice is closed, further action cannot be taken against it unless it is Reopened.

A Paid or closed Notice will have these actions available:

Adjusting a Notice

Notice adjustments may occur for any business reason and can be performed directly on the Notice record. 

• Open Notices will display an Add Adjustment button below the Fee Details. Click this button to begin the adjustment process.

• Fill in the following when adding an adjustment:

  • Reason: Select the reason for the Adjustment

  • Effective Date/Time: This is the date and time the adjustment will begin

  • Amount: This is the amount of the adjustment

  • Description: A description of the adjustment reason may be optionally entered.

Accept Adjustment as Paid Off: Check this box if a partial payment is being accepted as the payoff amount. The Payment will be entered for the amount tendered and an adjustment record will be autogenerated to close out the Notice.

Making a Notice Payment

• Search the notice(s) in question.

• Use the checkmark on the top right to select all notices with a balance. You may also click the gear icon to Add Payment or select the Add Payment button.

• The CSR may also double click the Notice record to view it then select the option to make payment.
  

• Enter the payment information on the following screen.

• Once the Payment Type and related fields are populated, select the Submit button to process the transaction.

Images

Images that are taken of the vehicle in violation show here. Images can be added and deleted here after the Notice is generated as well.