FLASH AR Late Payment Management

In the event an account has not paid an invoice by the set due date, the following options are available. 

View Late Invoices

Search by account

1. Open the account details of the account you want to edit.

2. At the top, click Billing.

3. Under “Billing History”, click View Invoices. The options below are available.

Generate Report

1. Select the Reports tab from the left menu.

2. Generate the Invoices and Payments reports and filter by Late Status (enter Late in Search field)

3. Select the Account Name to open the account details for Late Payment options (listed below).

Send Reminder

Sends an email reminder to the account holder regarding the referenced invoice. Late payment reminders are not sent automatically, this must be managed manually.

1. Open the Account and select the Billing tab. 

2. Under the Billing History, 

Change Status

The Change Status button is available for unpaid invoices. This allows the Admin user to mark the invoice with one of the statuses below.

• Void: Void an entire invoice.
• Uncollectible: Overdue amounts that should have been paid but choosing to close out.
• Reattempt Payment: Accounts with a credit card on file have the option to reattempt payment.

Auto-Deactivation Due to Late Payment 

By default, accounts are set to automatically disable access credentials due to late payment, this option is handled per account under the Advanced Settings tab. 

1. Open the account details of the account you want to edit.

2. At the top, select the Advanced tab. 

3. Under the PARCS section, check On or Off to enable or disable the automatic deactivation option. 

Late Fees

Automatic late fees can be applied to accounts, to enable or edit the Late Fee option contact FLASH Support. We can set one Late Fee selection and late fee day per location. Once enabled, the option for the late fee to apply to an account or not can be managed by an Admin User. 

1. Open the account details of the account you want to edit.

2. At the top, select the Advanced tab. 

3. Under the Late Fee Invoicing select On or Off.