VALET MONITORS

The Valet Retrieval Monitor solution allows a location to display valet ticket status to parking customers, valet operators, or both. (The ticket numbers are displayed and the vehicle request status gives visibility of the wait time and ready status).

Monitor Setup

This solution involves the use of a Flash Controller (Minix computer) connected to the internet via a wired connection. It's also linked to a TV or monitor through an HDMI cable (or HDMI to CAT5 converter). Each location employing this solution generates a unique URL. To maintain this setup, Secure Lockdown is applied to ensure that the web browser remains open, displaying the specific URL on the TV or monitor.

Monitor Options 

Wait Time Monitor: This screen shows the vehicle status for the Valet, indicating a vehicle’s movement through the Pending Acceptance tab, the In Retrieval tab and the Ready tab.

Because of the natural usage of this screen -serving to notify Valets about any upcoming vehicle request or the status of any given ticket- color signals are used in every tab, starting from green and moving up to yellow and red depending on the time that a vehicle has been requested, is in process of retrieval by the Valet, or is ready for the customer to pick up.

Valet Service Monitor: This screen is usually located in a waiting area or close to a vehicle delivery spot where the customer can look at the progress of their request and where is their vehicle at any given moment from the time of their request.

Color signals for this screen are only used for the Ready tab, for the customer to be aware of the status of their vehicle as soon as is ready. These colors change from green to yellow and red every ten minutes.

NOTE: For both screens, transient tickets will appear with the ticket number that was assigned to them at the time of creation. Monthly and Residents, on the other hand, will show their last name, as they have a user account with their information.

Valet Operator-facing Screen

Valet Customer-facing Screen

Valet Monitor Statuses

Pending Acceptance - If the valet is requested via SMS or a POF, the valet operator will receive a Retrieval alert via the Flash Valet app and a retrieval quote time will be provided. When a ticket is requested via SMS or POF, the ticket will appear in the Pending Acceptance status on the Valet Monitor. 

Wait time monitor: Valet Operator Screen

Valet Customer Facing: Valet Service Monitor Screen

In Retrieval - Once a ticket has been accepted by the valet operator or pulled from the Issue tab, the ticket appears in the In Retrieval status. 

Wait time monitor: Valet Operator Screen

Valet Customer Facing: Valet Service Monitor Screen

Ready - The Ready Status signifies the valet has retrieved the vehicle and tapped Inform Customer in the Flash Valet app. Ticket number or Monthly Account name plus the time the ticket was marked as Ready while appear here. 

How It Works

1. Customers may request their vehicle via SMS, a Valet POF, or simply walk up to the valet stand. The valet will pull the ticket in the Flash Valet app. An SMS or POF request will prompt the valet with an alert to retrieve the vehicle. These tickets will appear in the Pending Acceptance status on the Retrieval Monitor. 

2. This request can be accepted or rejected, but before any action is taken by the valet, it will appear in the Pending Acceptance field in the screen, signaling an upcoming request.

3. After accepting and selecting the time for the vehicle delivery, the ticket will be moved to the In Retrieval field, where minutes will start counting since the movement of the vehicle to this tab.

4. After processing the vehicle and submitting the changes, the ticket will be moved to the Ready field, if having contacted de customer with the Inform Customer option, along with any other vehicles waiting to be taken. These will also be highlighted in green, signaling their complete resolution. If the Inform Customer option was not selected, and the ticket was pulled with no setbacks, it will move away from the screen, signaling its resolution.

Color Codes

For each of these processes, vehicles destined for the In Retrieval tab and the Ready tab will start a count from zero marking the time since they were placed in these tabs, they will also show a color code depending on how much time they have stayed in these tabs. The Ready tab can only be used when notifying the customer, the Valet can notify the customer at the time of retrieving the vehicle using the Contact Customer feature, for this case the ticket is placed under the Ready tab with a corresponding color depending on the Wait Time for the vehicle.

• Green is the default color when selecting to contact the customer, as the ticket is moved to the Ready tab and wait count begins. Please note that this initial color is only displayed in the Ready tab.

• The ticket changes to Yellow after approximately ten minutes have passed without the ticket being marked as Done. Note that this color is only for the Valet Operator screen.

• The ticket changes to Red after approximately ten minutes, indicating that the vehicle has yet to be retrieved by the parker.

In Retrieval Tab

Vehicle is moved to In Retrieval, count starting from zero for every minute the vehicle stays in this tab.

After approximately ten minutes, vehicle changes color to yellow, indicated the elapsed time.

Another ten minutes will change the vehicle to red, signaling the amount of time in the tab.

Ready Tab

If customer was contacted via the Contact Customer notification, vehicle will initially appear as green in this tab.

After ten minutes, vehicle will change to yellow indicating the wait time since it was ready.

Another ten minutes will change it to red. Note how the timer stays at the time time it was initially moved to this tab.