Flash Valet: SMS Notification Process

Modified on Wed, 7 Feb at 4:58 PM

SMS Notification Process

Valet customers have the option to request their vehicles via SMS by sending a message to the valet dedicated number that includes their valet ticket number. Upon receiving the request, the valet attendants will be notified and can promptly accept or deny the request accordingly.

This article is for locations using printed valet tickets. For parking facilities with Ticketless requests enabled, please refer to the Ticketless Valet SMS Notification Process.

How it Works 

1. The customer initiates the vehicle retrieval process by sending their ticket number through SMS to the dedicated valet number, which is printed on the paper ticket. The valet receives a notification for vehicle retrieval in the Flash Valet app. Upon acceptance, an estimated retrieval quote is provided to the customer.

2. If the vehicle is ready for retrieval but the customer is not present, the valet attendant can utilize the "Contact Customer" option in the Flash Valet app to send a reminder SMS message, prompting the customer to pick up the vehicle within 5 minutes.

3. When a customer still does not return to retrieve their vehicle, the valet attendant can utilize the Call button in the app to initiate an IVR message to the customer. 

At any point, the valet attendant can choose to Repark the vehicle. The customer will be notified the vehicle was reparked and if a credit card or mobile payment was submitted, it will be automatically refunded. 

In the case the vehicle request is not accepted, the following message will be sent to the customer. 

Retrieval requests can be manually rejected in the Flash Valet app, or will be automatically rejected if not accepted within a set amount of time. 

*The auto-reject time is customizable. Please contact support@flashvalet.com to adjust. 

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