Customer Accounts is a Valet Prepaid Overnight Module designed for hotel operations. This module allows for payment collection upon arrival, granting the customer in-and-out privileges for the duration of their stay. Payment is processed through the Flash Valet app, which provides visual indicators when the payment and set checkout date have lapsed.
Contact Flash Support at support@flashparking.com to enable this solution.
How it Works
Using the Flash Valet app, the valet user scans the ticket barcode to issue a ticket, or select the + button at the top-right corner of the screen to issue a ticket manually.
Select the ticket type from the menu or if using ticket ranges the ticket type will be automatically issued
Enter ticket details and tap Done.
Select the number of nights the guest will be staying.
The default rate will be calculated based on the number of nights. Multiple rates can be linked to for selection options.
Issued Tickets
The ticket will remain on the issue screen until the guest retrieves the vehicle or checks out. A Status along with a color code background will be visible based on the following criteria.
Ticket Color Codes
Funded
Green background with “Funded”: The parker is funded for future nights. This will show the total amount that was prepaid for their entire stay.
Current
Green background with “Current”: The parker’s payment is current, and they should be checking out today. They are not funded for tonight or any future nights.
Owes
Red background with “Owes”: The guest has stayed past their prepaid duration. This will show the amount the parker owes based on how many nights they overstay.
Pull Owes ticket
When pulling a ticket with the “Owes” status, the Flash Valet app will prompt collect payment for overstayed nights.
Pull Funded Ticket
When pulling a ticket with the “Funded ” status, the Valet will be prompted to refund the amount the parker has already paid.
Reporting
Customer Account Load Detail: Shows valet overnight tickets paid when arriving at a facility, such as prepay overnight.
Overnight Customer Account Collections report
Overnight Issued Ticket Detail: Shows a summary of overnight tickets with a description type, in the example below this description can be seen as “PrePay” due to overnight prepaid tickets for Customer Accounts being reported.
Overnight Vehicle Report: Includes overall information for overnight parked vehicles.
Overnight Vehicle Checked Out
Related Documentation
Compatibility
- Validations - Not Supported
Note: Validations or coupons can’t be applied to overnight tickets, If needed to provide multiple rate options, simply configure multiple rates to appear on the Flash Valet price wheel.
- PMS Integration - Not Supported. Customer Account payments are processed through the Flash Valet app and can’t be pushed to the hotel PMS platform.
- Ticketless - Not Supported
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