Ballparc How to Reset a User's PIN

Modified on Thu, 12 Oct, 2023 at 4:35 AM

This guide will assist you in resetting the PIN for an existing user.

1. Click the chevron icon in the top left corner of your screen to display the main menu.

2. Select the Users icon.

3. Hold down the Control key (Windows) or the Command key (Mac) and select the user(s) that need to reset their PIN.

  • After you select a user, the line will turn light yellow to show it is selected.

  • Continue to hold down the Control or Command key while selecting multiple users to reset the PIN for more than one user at a time.

4. Once you have selected the correct users, click the purple action icon in the bottom left corner of your screen.

5. Select Reset PIN from the list of actions. A prompt will appear to confirm that you want to reset the PIN for the selected user(s). Click the green check mark to continue.

All set!

The PIN for the selected user(s) will be reset to 1234. They will be prompted to change this upon their next login.

Want to learn more?

For more information about users, view our Event User Guide or our Enforcement User Guide.

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