Ballparc How to Add a New User

Modified on Thu, 12 Oct 2023 at 04:35 AM

This guide will assist you in creating a new user, giving them the ability to login to the mobile app and Management Portal.


1. Click the chevron icon in the top left corner of your screen to display the main menu.


2. Select the Users icon.


3. Click the green add icon in the bottom left corner of the screen.


4. Complete the form with the user's information. The following fields are required: First Name, Last Name, Cell Phone, and Employee ID. The Email is also required for users with access to the Management Portal. If the user will access only the mobile apps, this field can be left blank.

  • Select the Manager for this employee from the dropdown choices.
  • The Status dropdown is informational and will provide you with the working status of each user.


5. Select the Role that you would like this user to have, which will control which applications and features the user can access.


If you are using Event:

  • Admin: Full access to everything in the Management Portal and the mobile app
  • Manager: Limited access to the Management Portal and full access to the mobile app
  • Attendant: Only has limited access to the mobile app (excludes dashboard feature)


If you are using Enforcement:

  • Manager: Full access to everything in the Management Portal and the mobile app
  • Clerk: Limited access to the Management Portal and full access to the mobile app
  • Officer: Full access to the mobile app only






All set!


Once you have entered all information, click the green plus icon to save your details. The new user will now be active and can access their account with the standard PIN and password of 1234. The user will be prompted to change these credentials upon their first login.


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