Ballparc How to Change a User's Security Role

Modified on Thu, 12 Oct, 2023 at 4:35 AM

This guide will assist you in changing the security role for a user in the Management Portal.

1. Click the chevron icon in the top left corner of your screen to display the main menu.

2. Select the Users icon.

3. Locate the user to update and double click on their name.

4. Navigate to the Rolesection for the application you are using and select the new role this user should have.

If you are using Event:

Admin: Full access to everything in the Management Portal and the mobile app
Manager: Limited access to the Management Portal and full access to the mobile app
Attendant: Only has limited access to the mobile app (excludes dashboard feature)

If you are using Enforcement:

Manager: Full access to everything in the Management Portal and the mobile app
Clerk: Limited access to the Management Portal and full access to the mobile app
Officer: Full access to the mobile app only

All set!

Once you have selected the correct security role, click the green check mark to save your changes and the user will be updated with the new role in place. If the user is currently logged into the Management Portal or the mobile app, they will need to sign out and sign back in to access their new permissions.