Ballparc How to Change a User's Security Role

Modified on Thu, 12 Oct 2023 at 04:35 AM

This guide will assist you in changing the security role for a user in the Management Portal.


1. Click the chevron icon in the top left corner of your screen to display the main menu.


2. Select the Users icon.


3. Locate the user to update and double click on their name.


4. Navigate to the Rolesection for the application you are using and select the new role this user should have.


If you are using Event:


  • Admin: Full access to everything in the Management Portal and the mobile app
  • Manager: Limited access to the Management Portal and full access to the mobile app 
  • Attendant: Only has limited access to the mobile app (excludes dashboard feature)




If you are using Enforcement:


  • Manager: Full access to everything in the Management Portal and the mobile app
  • Clerk: Limited access to the Management Portal and full access to the mobile app
  • Officer: Full access to the mobile app only






All set!


Once you have selected the correct security role, click the green check mark to save your changes and the user will be updated with the new role in place. If the user is currently logged into the Management Portal or the mobile app, they will need to sign out and sign back in to access their new permissions.


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article