Ballparc How to Reset a User's Password

Modified on Thu, 12 Oct 2023 at 04:35 AM

This guide will assist you in resetting the password for an existing user. 

1. Click the chevron icon in the top left corner of your screen to display the main menu.

2. Select the Users icon.

3. Hold down the Control key (Windows) or the Commandkey (Mac) and select the user(s) that need to be reset.

  • After you select a user, the line will turn light yellow to show it is selected.

  • Continue to hold down the Control or Command key while selecting multiple users to reset the password for more than one user at a time.

4. Once you have selected the correct users, click the purple action icon in the bottom left corner of your screen.

5. Select Reset Password from the list of actions. A prompt will appear to confirm that you want to reset the password for the selected user(s). Click the green check mark to continue.

All set!

Your password for the selected user(s) will be reset to 1234. They will be prompted to change this upon their next login.

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