"WHY AM I ASKED TO CONFIRM EXPRESS PAY WHEN I ENTER THE FACILITY?"

Description: 

At some Flash PARCS locations, drivers enrolled in Express Pay may see a prompt at the entry kiosk asking whether they want to use Express Pay for that visit.

Agent Instructions & Details: 

"We show this prompt to confirm how you'd like to pay today. Since this location supports multiple access methods, this ensures you're using your preferred option and helps prevent any accidental charges."

Because no system configuration currently triggers "Driver Confirmation" at DEN, this feature is not active there. This documentation is provided for context should future setting adjustments enable Driver Confirmation.

What happens at entry:

When an enrolled license plate is detected at entry. You’ll be asked whether to use Express Pay.

● Select YES: A parking session begins using Express Pay (automatic payment at exit).

● Select NO: You can enter using another available method, such as a PIN Code, hotel credential, Flash Pass, or other approved access type.

This helps avoid duplicate charges and ensures the correct parking rate or entitlement is applied.

Saving Drivers Preference:

The “Don’t ask me again” checkbox option is available.

● Selecting this checkbox saves your choice for that specific location.

● Future visits there will automatically follow your saved preference.

● The prompt will no longer appear for this captured license plate at that location.

Important:

● The saved preference applies only to that location.

● The setting can be reset once selected by contacting Flash Support.

Modules that trigger Driver Confirmation:  

● Flash Pass  

● ParkWhiz Multi-Pass  

● PIN Access Codes  

● Hotel Parking Access  

● PrePay Overnight  

● Hotel Key Card Access (PMS Integration)  

● Membership  

● Loyalty Program Integrations  

● Check In / Check Out Integrations  

● Valet or Operational Access Credentials  

● Inside Valet operations