ISSUE REFUNDS VIA THE FLASH VALET APP

Tickets can be refunded via the Flash Valet app up to two hours after a ticket was paid and completed. After the 2-hour limit, the refund must be processed through the Flash Admin portal at portal.flashvalet.com. 

Refunds can also be processed through the Flash Admin portal. See the Portal Refunds guide for more information. 

1. Tap Control in the bottom left corner.  2. Select Reports > Search
3. Tap the camera icon to scan the ticket barcode or enter the ticket number in the Search field.  4. Tap the blue i icon to open the ticket details.
5. Tap Full Refund to process refund to the customer.
6. Enter the Refund reason and select Save.
7. Tap Yes to confirm the Refund.

Refund Notifications

Any refunds processed through the Flash Valet app will trigger an automatic refund notification email to the designated Managers for the location. 

The email recipients are managed in the Flash Admin portal under the Location Details page. 

Flash Admin Portal Location Details > Email Refunds To

Refer to Manager

The Refer to Manager option can be used to notify the designated manager of a refund request. Tapping Refer to Manager will automatically email the designated managers the ticket number, amount, and refund note. It is then the manager's responsibility to process the refund. The Flash Admin portal offers more refund options, such as partial and tip-only refunds.

If it is past the 2-hour mark since the ticket was paid, the only option in the app is the Refer to Manager.