GUEST ARRIVAL PROCESS

CHECK IN

Upon guest arrival, use Ticketech Handheld device (iPad Mini, iPhone) to initiate check-in as follows:

1. Select TRANSIENT option.

2. Take a picture of the license plate. Plate, Vehicle make and color will be automatically captured (if the confidence level is high on the value). If not, input FULL license plate number as follows. The text option will only work if a photo is taken.

3. If MAKE and COLOR cannot be determined from the photo, select manually as follows:

4. Survey the vehicle for damage and mark it on the screen or take a picture of the vehicle damage as follows:

5. Select Oversize or Prepay (if applicable) as follows:

GUEST WELCOME MESSAGING

Welcome guest as follows:

• “GOOD MORNING, GOOD AFTERNOON OR GOOD EVENING”
• “WELCOME TO ______”
• “DO YOU HAVE A RESERVATION?”

If so, scan the guest reservation (bar or QR code).

6. If the vehicle matches with a customer number:  

“WE ARE GOING TO BE TEXTING YOUR CLAIM CHECK TO THE NUMBER THAT ENDS IN 1234, IS THAT CORRECT?"

7. Otherwise: “FOR YOUR CONVENIENCE AND SAFETY, WE OFFER CONTACTLESS CHECK-IN. MAY I HAVE YOUR PHONE NUMBER PLEASE SO WE CAN SEND YOU A TEXT MESSAGE WITH YOUR CLAIM CHECK?”

Input phone number, press send, and verify that the guest received the text as follows: 

8. If guest refuses to provide their phone number, offer them the option to either take a picture of the QR code or issue paper claim check.

SAMPLE DIGITAL CLAIM TICKET

Sample screen shots of guest mobile device once the guest taps on the link or receives the QR code:

PAPER TICKET OPTION

If guest requests a “regular” paper claim check, select the Print option on Handheld to issue paper claim check from Ticketech POS.

1. Instruct guest to place vehicle in park and turn ignition off.
2. Remind guest to remove any valuables, i.e., phone or mobile device.
3. Confirm guest departure time.
4. Mention to guest that they can enter the credit card info in order to be contact-less and expedite check out.

SAMPLE TICKET

Sample ticket generated from POS by TT SMS from POS: 

Mention to the guest that they can request their vehicle directly from the claim check prior to arrival for a faster check out. 

1. If the parking location has poor cellular service, mention to guest that they should open their claim check on their phone and have it ready to scan with QR code visible before entering the garage. 
2. Obtain ignition key from guest or instruct guest to leave key in vehicle.
3. Roll the driver’s side window down.
4. Retrieve ticket from Ticketech Printer.
5. Proceed to safely park guest vehicle.