Ticketech: Handheld + AVR - Assisted Check In Mode

Modified on Tue, 05 Dec 2023 at 10:45 AM

AVR Assisted Guest Arrival Check In

Check In: Transient, Replacement, Hotel 

1. Select a vehicle to Check In from the Pending View.


2. Choose the correct Ticket Type (Transient, Replacement, Hotel).


3. Review the information on the confirmation screen and make corrections to if necessary:

  • Plate
  • Color
  • Make
  • Add Reservation
  • Add Damage Survey


4. Select Text Message and Prompt the customer to provide Phone Number.


5. Select Check In.



Parked View: Subscribe Monthlies to Digital Claim Ticket


How does it work?

When a Monthly customer is automatically checked-in by RFID or AVR cameras, they will receive a digital claim check when upon arrival.


When the Monthly customer exits the location, the monthly ticket will auto-close.


How do I enable for a Monthly?

  1. From the Parked View, select Review for a Monthly ticket. 
  2. Turn on the Subscribe to Digital Claim Check toggle.
  3. Prompt the Monthly customer to provide a phone number.
  4. Select Save.







Guest Arrival Manual Check In w/ Handheld

Manual Check In

1. To use the conventional Check In, Select + in the upper right hand corner.


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2. Take a picture of the license plate. Plate, Vehicle make and color will be automatically captured (if the confidence level is high on the value). If not, input FULL license plate number as follows.

 

The text option will only work if a photo is taken.


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3. If MAKE and COLOR cannot be determined from the photo, select manually as follows:


Logo, company name

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4. Survey the vehicle for damage and mark it on the screen or take a picture of the vehicle damage as follows:


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5. Select Oversize or Prepay (if applicable) as follows:


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Welcome Messaging

6. “GOOD MORNING, GOOD AFTERNOON OR GOOD EVENING”


7. “WELCOME TO ______”


8. “DO YOU HAVE A RESERVATION?”

If so, scan the guest reservation (bar or QR code).


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9. If the vehicle matches with a customer number: “WE ARE GOING TO BE TEXTING YOUR CLAIM CHECK TO THE NUMBER THAT ENDS IN 1234, IS THAT CORRECT?”


Graphical user interface, text, application

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10. Otherwise: “FOR YOUR CONVENIENCE AND SAFETY, WE OFFER CONTACTLESS CHECK-IN. MAY I HAVE YOUR PHONE NUMBER PLEASE SO WE CAN SEND YOU A TEXT MESSAGE WITH YOUR CLAIM CHECK?”

Input phone number, press send, and verify that the guest received the text as follows:


Graphical user interface, application

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11. If guest refuses to provide their phone number, offer them the option to either take a picture of the QR code or issue paper claim check.


Qr code

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Sample Tickets

Sample ticket generated from POS by TT SMS from POS: 


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Sample Digital Claim Check

Sample screen shots of guest mobile device once the guest taps on the link or receives the QR code:


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12. If guest requests a “regular” paper claim check, select the Print option on Handheld to issue paper claim check from Ticketech POS.


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13. Instruct guest to place vehicle in park and turn ignition off.


14. Remind guest to remove any valuables, i.e., phone or mobile device.


15. Confirm guest departure time.


16. Mention to guest that they can enter the credit card info in order to be contact-less and expedite check out.

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17. Mention to the guest that they can request their vehicle directly from the claim check prior to arrival for a faster check out.

 

18. If the parking location has poor cellular service, mention to guest that they should open their claim check on their phone and have it ready to scan with QR code visible before entering the garage.


19. Obtain ignition key from guest or instruct guest to leave key in vehicle.


20. Roll driver’s side window down.


21. Retrieve ticket from Ticketech Printer.


22. Proceed to safely park guest vehicle.

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Guest Arrival Manual Check In

Upon guest arrival, use Ticketech POS to initiate check-in as follows:



1. Select DAILY option.

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2. Input FULL license plate number.


Welcome Guest Messaging

3. “GOOD MORNING, GOOD AFTERNOON OR GOOD EVENING”.


4. “WELCOME TO ______”.


5. “DO YOU HAVE A RESERVATION?”

If so, scan the guest reservation (bar or QR code).



5. Select MAKE and COLOR of the vehicle.


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6. Select Oversize or Prepay (if applicable) as follows: 


7. Confirm if vehicle is damaged.

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If the vehicle matches with a customer number: “WE ARE GOING TO BE TEXTING YOUR CLAIM CHECK TO THE NUMBER THAT ENDS IN 1234, IS THAT CORRECT?”

Chart

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9. Otherwise: “FOR YOUR CONVENIENCE AND SAFETY, WE OFFER CONTACTLESS CHECK-IN. MAY I HAVE YOUR PHONE NUMBER PLEASE SO WE CAN SEND YOU A TEXT MESSAGE WITH YOUR CLAIM CHECK?”

Input the phone number, press ENTER, and verify that the guest received the text as follows:


Chart

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Sample Tickets


Sample ticket generated from POS by TT SMS from POS: 

Text, whiteboard

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Sample screenshots of guest's mobile device once the guest taps on the link or receives the QR code:

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10. If guest requests a “regular” paper claim check, press CANCEL to issue paper claim check from Ticketech POS.

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11. Instruct guest to place vehicle in park and turn ignition off.


12. Remind guest to remove any valuables, i.e., phone or mobile device.


13. Confirm guest departure time.


14. Mention to guest that they can enter their credit card info in order to be contact-less and expedite check out.


15. If the parking location has poor cellular service, mention to guest that they should open their claim check on their phone and have it ready to scan with QR code visible before entering the garage. 


16. Obtain the ignition key from guest or instruct guest to leave key in vehicle.


17. Roll driver’s side window down.


18. Retrieve ticket from Ticketech Printer.


19. Proceed to safely park guest vehicle.

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Check Out Process

Upon guest arrival, use Ticketech POS to initiate check-out as follows:


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1. The cashier imprints the ticket and prints the receipt to attach it to the ticket.

2. When the transaction has been completed the Guest will receive a Digital Receipt on their phone.

3. Cashier is sent to retrieve guest vehicle.

4. The team members delivering the vehicle must compare the digital receipt number with the vehicle ticket number rightful owner.

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