FLASH AR Payment Adjustments

If you need to adjust an invoice after it was paid, you can issue a refund or reverse a payment. To adjust an invoice follow the steps below.

1. Open the account details of the account you want to edit.

2. At the top, click Billing.

3. Continue below based on whether you are issuing a refund or reversing a payment.

Issue Refunds

The Refund option appears for any fully or partially paid invoices. To issue a full or partial refund, follow the steps below.

1. Under "Billing History", click View Invoices.

2. Find the paid invoice you want to refund and click Refund.

3. In the Amount to Refund field of the line item(s) that you want to refund, enter a full or partial amount. The refund amount can't exceed the payment applied.

4. In the "Why is this refund being given?" field enter a note. This note is associated with the refund along with the username that issues the refund.

5. Click Submit.

REVERSE PAYMENTS

Reversals are payments that were marked as successful, but the bank reversed it (like if a check comes back for insufficient funds or ACH failed). It’s an undo button for a recorded transaction only, whereas refunds return money to the customer. Applied invoice credits can also be reversed.

To reverse a payment, follow the steps below.

1. Open the account details of the account you want to edit.

2. At the top, click Billing.

3. Under “Billing History”, click View Payments.

4. Find the payment you want to reverse and click Reverse.

5. In the "Why is this transaction being reversed?" field, provide a reason for the reversal, then click Reverse.

Reversals can't be unreversed, the payment would simply be rerecorded.