OFFICER LOCATIONS

TOPICS DISCUSSED

• Set Up and Requirements    
• Officers Using The App
• Changes To The Menu
• Navigating The App
• Checking Into Locations
• Patrolling A Location Is Easier Than Ever
• Managers: Viewing Officer Locations in the Mobile App
• See Where Everyone's At In Real Time
• Drill Down For Officer-Specific Details
• Reporting in the Management Portal

The Officer Locations feature make patrolling and ticketing more intuitive for officers, while also giving management the ability to monitor officer productivity and location in real-time. 

Set Up and Requirements    

It's important that Location Services are fully enabled in order for Officer Locations to work as intended. The first time the Enforcement app is opened after installing the newest update, you will see the prompt pictured below. Select Allow.

Make Sure They're Always Enabled For Ballparc Enforcement

It's also a good idea to double-check that Location is enabled Always, not just while using the app. To do this, go to Settings > Privacy > Location Services

On the location services menu, make sure that the slider switch is Green for on, and below that, make sure the Enforcement App is set to "Always".

If the Enforcement app is displaying Never or While Using, select it from the list and change the setting to Always. 

Officers Using The App

Changes To The Menu

The Paid Vehicles icon is no longer visible in the main menu

 Instead, officers will find a Locations icon. 

Navigating The App

Officers making their rounds should select Locations. This will present them with a GPS map view that shows their location (the black dot), and the locations of any nearby lots. 

Officers also have the option of viewing a list of locations instead of the map view

Checking Into Locations

Officers will then select the nearest location on the map. Selecting a location will enlarge the pin compared to the other locations, and officers will be prompted to Check In. Checking In is a new feature that confirms that a location has been patrolled, creating a digital record complete with a time and date stamp. 

Checking in uses geofencing to verify that an officer is physically at the location they're checking into. Officers must be within range of a lot in order to check-in. If an officer attempts to check in without being at that location (or close enough to it), they will see the message below indicating they are not within range. They will then be able to choose OK to return to the Locations map or Continue without Check In, where they can proceed with viewing the list of Paid Vehicles for that location. They can proceed to patrol the lot, but the record of their checking-in will not be recorded. 

Patrolling A Location Is Easier Than Ever

If the officer is within range of the location, checking in will bring them to a Paid Vehicles List for that location. This list pulls data from the location's pay station, as well as any mobile payment providers that the location has set up, and indicates which vehicles are paid and which are not. 

In the top right-hand corner, Officers will see three options: Notes, Ticket, and Sort.

Notes are uploaded by managers in the management portal and can be any type of information that managers would want officers to keep in mind when patrolling that location. These can include both text and images.

Ticket will take officers to the familiar screen where they begin issuing a violation. The location field will be pre-populated with the location that the officer is at. To further streamline the enforcement process, officers will return to the paid vehicles list automatically upon completing a ticket.

Sort allows officers to choose between having their list sorted by Plate Number or Space Number

Managers: Viewing Officer Locations in the Mobile App

Managers will see an additional icon in the home menu of the mobile app: Officers.

See Where Everyone's At In Real Time

Upon selecting the Officers view, managers will see a GPS map that shows where each of their officers' locations. Officers are represented by a pin, which varies in color depending on the officer's activity.

 A Green Pin indicates that the officer's GPS location has been picked up within the past hour. Clicking on a pin will display the officer's name, the location where they last checked in, and how long ago that officer's location was picked up by GPS.

A Red Pin indicates that the officer's GPS location has not been picked up within the past hour. This could mean that the officer has been at the same location for more than an hour, or it could mean that their device is off or without reception. Clicking on a red pin displays the last location that the officer checked in at within the past 24 hours, as well as the time when their location was last picked up by GPS.

Managers can also choose to view their officers as a list instead of a map. This view provides the same information but is displayed differently. The box with the officer's initials takes the place of the colored in on the map view: a Green Initial Box indicates the officer's GPS location has been picked up within the past hour, and a Grey Initial Box indicates that it's been more than an hour since the officer's GPS location has been picked up or changed. 

Drill Down For Officer-Specific Details

From the List View, managers can drill down to see more detailed productivity and location metrics for that individual officer by selecting them from the list. On this screen, the pins represent each location that the officer was at (no color coding applies here). Managers can click on a pin to see what time the officer was at that location.

Managers can select from the current day, or view historical data going back up to one week, by selecting the date from the date bar.

Reporting in the Management Portal

The Officer Locations feature adds two new reports to the manager's arsenal. The Check In Summary By Date report is an accountability report that's ideal for demonstrating your diligent enforcement efforts to lot owners. This report shows you, for every date within the selected time period:

• How many people checked into that particular location
• How many total tickets were issued

The Check In Summary By Location report is intended for internal use, to ensure that all your locations are being patrolled adequately and nothing is falling through the cracks. You will also gain visibility into which lots are being patrolled most and least, so you can use that to make informed management decisions over time.