The Payment Portal is a customer-facing portal where violations can be managed, paid, or disputed by offenders. The purpose of this guide is to allow you to familiarize yourself with this portal in case a customer needs assistance.
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Searching for a Violation
When your customer first lands on the Payment Portal homepage, they will be brought to a search screen. Here they have several fields they can enter to find their violation.
Users can enter their Violation Number into the first field and press Search to return their options.
Users can also enter a Plate Number and select a State from the dropdown to display a list of all violations tied to that license plate.
Once you have entered the correct information, select the Search button to return your results.
Violation Details
From this screen, customers have the ability to view details about their violation such as the amount and offense that they are being charged for.
To see a GPS view of where the violation was issued, customers can click the View Map button.
Here they will see a Google Maps view of the lot where the offense was recorded along with additional options such as directions and a larger view.
Any photos that were attached to the violation can be seen by clicking the View Photos button and using the arrows on the side to scroll through images. You have the option to decide if customers have the ability to view these photos by navigating to the Enforcement Settings page.
Submitting a Dispute
Customers have the option to dispute any violation by clicking the Submit Dispute button.
This popup will allow them to enter their Name and Email Address for contact purposes, and will require them to select a Dispute Reason from a predetermined list
The customer must choose to either enter Additional Details or to Attach a File that will support the dispute reason, at least one of these fields must be entered to continue.
Once the information is entered, click the Submit Dispute button and the dispute will be sent to the Management Portal for review. Note that only one dispute can be submitted per violation
Making a Payment
To pay your violation, select the blue Pay button next to the ticket you would like to close. Customers can pay more than one violation at a time, if they have multiple showing, by selecting the pay button next to each ticket. The total that has been selected to be paid will appear on the right-hand side of the screen.
Once you have selected all violations to be paid, click the blue Pay Violations button.
Here, your customers will be able to review their payment and confirm that the correct violations have been selected before entering the payment details.
Users will need to enter all information on the right-hand side of the screen so that the credit card can be processed. An Email Address is required to issue a receipt to the payee. Select the Submit Payment button for your transaction to be processed and your receipt to be issued.
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