Multipass

Modified on Thu, 12 Oct 2023 at 04:35 AM

Introduction

Multipass offers the ability to use a single QR code that gives one or more people access to one or more parking sessions within a set of constraints (e.g. number of uses, start/end times). Driver scans in and out with one QR code either as a one-time pass or multiple. This service is relevant for different parking scenarios such as event passes, season passes, private event parking, visitor one-time or unlimited in a defined time frame, and more.

Instructions

Seller configuration

Multipasses tab - Confirm on the Seller level that you have access to the Multipass service. You should see a Multipasses tab (screenshot attached).



Member configuration

  1. Identify/add the relevant members that need access to the Multipass service

  2. Click on the Members tab from the Seller level (not from the location page)



  

  3. Click on the relevant member


  4. Check Admin Role box to grant admin access to all the locations under this seller



  

  5. Click on the save changes button otherwise this new configuration won’t be applied. You’ll now see under the Admin           column a green check mark that indicates that this user has an admin role


  6. Follow the steps above for all the relevant members that need access in order to create Multipasses


Multipass configuration

How to create a new Multipass?

  • Click on the Multipasses tab on the Seller level (this tab won’t be displayed on the location page)

  • Click on the + new multipass button

  • Complete the general multipass info





Name
Give a clear and unique name based on the use case
Number of codes to generate
Based on the use case you should determine the amount of codes to generate. After creating a multipass there is always an option to generate new codes, download and delete QR codes.
Notes
Internal notes viewable on the multipass detail page only
Billback amount
This is the amount that will be charged for a based-on invoice payment.
Posted rate per use
The full price of a pass, not visible for end users.


  • Complete the specific multipass fields:





Time frame

  • Limit when the Multipass can be used



Limited time frame 

  • If this multipass should be limited to a specific time frame then click on the checkbox and enter the start and end details (date and time are required)


Unlimited time frame

  • If you leave this field unchecked, then the mutlipass will be valid from the date/time it’s created without an end date/time. You could limit the multipass by other fields below such as total uses etc.


Date and time are local per location (not UTC).

Automatically close all open Multipass tickets after a certain time.

  • This box should only be checked if you want to automatically close all open tickets for a Multipass. Note that this can only be set if there is a Start Time and End Time on the Multipass.




Total uses

  • Limit the total number of uses of this Multipass

  • Use = usage is based on a scan in counter



Limit overall max uses

  • Set the max total uses of this multipass for all the related codes.


Limit max uses per code

  • Set the max number of uses per code. It’s possible to combine this limit with the total uses above or as a standalone limit. There isn’t an option to set a different number of uses per code under the same multipass, if the limit is 5 then it will be applied on all the codes generated under this multipass


Unlimited uses

  • If you leave these fields blank then no usage limit is applied.




Concurrent uses

  • Limit the number of concurrent uses of this Multipass

  • Use = usage is based on a scan in counter



Limit max concurrent uses

  • Set the max concurrent uses of this multipass for all the related codes.


Limit max concurrent uses per code

  • Set the max number of concurrent uses per code. It’s possible to combine this limit with the options above or as a standalone limit. There isn’t an option to set a different number of concurrent uses per code under the same multipass, if the limit is 5 then it will be applied on all the codes generated under this multipass.


Unlimited uses

  • If you leave these fields blank then no usage limit is applied.




Supported locations

First confirm that the multipass integration was configured at all the relevant locations otherwise they won’t show up in the drop list.

Limited locations

  • Click on the checkbox and select the supported locations for this multipass. If you selected this option then other locations under this seller won’t accept this multipass.


Unlimited locations

  • Leave this box unchecked if you want this multipass to be supported at these seller locations that have the multipass integration configured.



Pause Multipass
Instead of deleting a multipass without an option to recover the codes you could pause it and from that moment any code won’t be supported at any location. At any point you could uncheck the pause box and assuming other configuration don’t limit the usage you’ll be able to use the codes that were generated already.


Click on the save button and the multipass is ready to go with the following tabs: 



Details
General and specific multipass details.
Codes
Shows on the number of QR codes that were generated for this multipass. There is an option to add new QR codes, download and view them from this tab.
Bookings
View a list of all the multipass QR codes that were used entry/exit.
Active tickets
View a list of all the multipass QR codes that are active (only scanned in)


How to add a new Multipass code?

  • On the Multipass tab (seller level), click on the existing multipass.



  • Go to the Codes tab and click + add multipass code





  • You’ll receive an alert that the a new Multipass code is created and the Code will be added on the Codes list.




  • The following information will be available per multipass code:



Code The alphanumeric multipass code
Total Uses
The number of times the code was used.
Active tickets
The number of active tickets for the specific multipass code (only scanned in).
Created The creation date of the multipass code.
QR

download qr

  • This is the option to download the QR of the multipass code.


show qr

  • This allows you to view the QR of the multipass code.



 


Mutlipass use case examples

Event billback

General details:

  • Create a unique multipass for each event

  • Name - Simple and unique for each event

  • Number of codes to generate - Generate one code

  • Billback amount - XX.XX

  • Posted amount per use - XX.XX

Configuration:

Time frame - Configure the start and end date/time (local time)

Max uses - X according to your use case


Visitor pass for month X

General details:

  • Name - Simple and unique

  • Number of codes to generate - Generate code per visitor / expected visitors

    • There is always the ability to add more QR codes on the go

  • Billback amount - XX.XX

  • Posted amount per use - XX.XX

Configuration

  • Max uses - X according to your use case

  • Time frame - Configure the start and end date/time (local time)


Season pass

General details:

  • Name - Simple and unique for each multipass

  • Number of codes to generate - Generate a code for each individual

Configuration

  • Max concurrent uses per code - X according to the use case


Reporting

Reports are sent on the 2nd of each month via email to the Admins on your account. There are no reports available for Multipass in the ParkWhiz Seller Console. If you would like to receive emailed Multipass reports, please contact integrations@arrive.com and let us know:

  1. Who should receive the emailed reports (everyone's full email)

  2. What day of the week you want to receive the emailed reports (available after 1p EST)

Ticket Usage Report:

  • Each line is a parking session that was processed via a multipass code, the PARCS ticket ID is a Flash ticket number that was created when using this service



Multipass QR code usage

  • Each line presents the total activity of a specific multipass code during a specific time frame (monthly use below)

  • Multipass codes are linked to a multipass ID



Multipass FAQs

  • Visit our Multipass FAQs Knowledge base site for more information about Multipass.





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