Overview
Multipass offers the ability to use a single QR code that gives one or more people access to one or more parking sessions within a set of constraints (e.g. number of uses, start/end times). Driver scans in and out with one QR code either as a one-time pass or multiple. This service is relevant for different parking scenarios such as event passes, season passes, private event parking, visitor one-time or unlimited in a defined time frame, and more.
Instructions
Seller Configuration
Multipasses tab - Confirm on the Seller level that you have access to the Multipass service. You should see a Multipasses tab (screenshot attached).
Member Configuration
1. Identify/add the relevant members that need access to the Multipass service.
2. Click on the Members tab from the Seller level (not from the location page).
3. Click on the relevant member.
4. Check Admin Role box to grant admin access to all the locations under this seller.
5. Click on the save changes button otherwise this new configuration won’t be applied. You’ll now see under the Admin column a green check mark that indicates that this user has an admin role.
6. Follow the steps above for all the relevant members that need access in order to create Multipasses.
Multipass Configuration
How to create a new Multipass
- Click on the Multipasses tab on the Seller level (this tab won’t be displayed on the location page).
- Click on the + new multipass button.
- Complete the general multipass info.
| Name | Give a clear and unique name based on the use case. |
| Number of codes to generate | Based on the use case you should determine the amount of codes to generate. After creating a multipass there is always an option to generate new codes, download and delete QR codes. |
| Notes | Internal notes viewable on the multipass detail page only. |
| Billback amount | This is the amount that will be charged for a based-on invoice payment. |
| Posted rate per use | The full price of a pass, not visible for end users. |
Complete the specific multipass fields:
Time frame
| Limited time frame
|
Unlimited time frame
| |
| Date and time are local per location (not UTC). | |
Automatically close all open Multipass tickets after a certain time.
|
Total uses
| Limit overall max uses
|
Limit max uses per code
| |
Unlimited uses
|
Concurrent uses
| Limit max concurrent uses
|
Limit max concurrent uses per code
| |
Unlimited uses
|
Supported locations  | First confirm that the multipass integration was configured at all the relevant locations otherwise they won’t show up in the drop list. |
Limited locations
| |
Unlimited locations
|
| Pause Multipass | Instead of deleting a multipass without an option to recover the codes you could pause it and from that moment any code won’t be supported at any location. At any point you could uncheck the pause box and assuming other configuration don’t limit the usage you’ll be able to use the codes that were generated already. |
Click on the save button and the multipass is ready to go with the following tabs:
| Details | General and specific multipass details. |
| Codes | Shows on the number of QR codes that were generated for this multipass. There is an option to add new QR codes, download and view them from this tab. |
| Bookings | View a list of all the multipass QR codes that were used entry/exit. |
| Active tickets | View a list of all the multipass QR codes that are active (only scanned in). |
How to add a new Multipass code
- On the Multipass tab (seller level), click on the existing multipass.
Go to the Codes tab and click + add multipass code.
You’ll receive an alert that the a new Multipass code is created and the Code will be added on the Codes list.
The following information will be available per multipass code:
| Code | The alphanumeric multipass code. |
| Total Uses | The number of times the code was used. |
| Active tickets | The number of active tickets for the specific multipass code (only scanned in). |
| Created | The creation date of the multipass code. |
| QR | download qr
|
show qr
|
Multipass Use Case Examples
Event Billback
General details:
Create a unique multipass for each event.
Name - Simple and unique for each event.
Number of codes to generate - Generate one code.
Billback amount - XX.XX
Posted amount per use - XX.XX
Configuration:
- Time frame - Configure the start and end date/time (local time).
- Max uses - X according to your use case.
Visitor Pass for Month X
General details:
Name - Simple and unique.
Number of codes to generate - Generate code per visitor / expected visitors.
There is always the ability to add more QR codes on the go.
Billback amount - XX.XX
Posted amount per use - XX.XX
Configuration:
Max uses - X according to your use case.
Time frame - Configure the start and end date/time (local time).
Season Pass
General details:
Name - Simple and unique for each multipass.
Number of codes to generate - Generate a code for each individual.
Configuration:
Max concurrent uses per code - X according to the use case.
Reporting
Reports are sent on the 2nd of each month via email to the Admins on your account. There are no reports available for Multipass in the ParkWhiz Seller Console. If you would like to receive emailed Multipass reports, please contact integrations@arrive.com and let us know:
1. Who should receive the emailed reports (everyone's full email).
2. What day of the week you want to receive the emailed reports (available after 1p EST).
Ticket Usage Report
Each line is a parking session that was processed via a multipass code, the PARCS ticket ID is a Flash ticket. number that was created when using this service.
Multipass QR code usage
Each line presents the total activity of a specific multipass code during a specific time frame (monthly use below).
Multipass codes are linked to a multipass ID.
Multipass FAQs
Visit our Multipass FAQs Knowledge Base site for more information about Multipass.
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