Say goodbye to manually responding to disputes and adjusting violations. You can now receive and review violation disputes directly from the management portal.
Read below for more information on this new functionality, or click below for a Help Center article which will get you up and running.
How To Manage Violation Disputes
See Pending Disputes
You can see disputes which have been submitted on the Payment Portal and need to be reviewed by opening the Enforcement menu and choosing disputes.
You can accept a dispute and waive its violation, reduce the violation amount, reject the dispute completely, or ask for any further information. Any action you take is automatically applied to the violation.
Once you review a dispute, the customer is sent an email notification with the result. If you reject the dispute or reduce the violation amount, the customer sees a link to your online payment portal.
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