You will find information regarding Parkwhiz seller account payments on this page. Feel free to send an email to Digital Solutions Support <digitalsupport@parkwhiz.com> if you are unable to find the answer you are looking for.
Q: When will you process my payment?
A: Payments for your Parkwhiz account’s revenue are processed on the payment dates. Go to the “Details” tab of Parkwhiz Admin (seller console) to view your account’s payment dates.
NOTE: Payments are not processed on weekends and holidays. If your payment date falls on weekends or holidays, the payment will be processed on the next business day.
Q: How do I change my payment dates?
A: Send an email to Digital Solutions Support <digitalsupport@parkwhiz.com>.
Q: My Parkwhiz account does not have payment dates. Why?
A: Send an email to Digital Solutions Support <digitalsupport@parkwhiz.com> for more information.
Q: How long does it take for payments to be processed?
A: For ACH payments, expect to receive the payment within 3-5 business days from the date it was processed.
For check payments, the typical turnaround time is 8 to 10 business days. However, due to known delays in the postal service, our Accounting Team has asked that 90 days be given from the time payment was pushed out. If you do not receive the checks in 90 days' time, please inform the Digital Solutions Support <digitalsupport@parkwhiz.com>
Q: How to add the payment information to my Parkwhiz seller account.
A: To add the bank information for payments, please provide a bank letter or voided check, along with the Finance contact phone # and the best day and time to contact them. Please submit this information to our finance department at ap@flashparking.com using the subject:
“ParkWhiz Customer [Insert Name] - Change in Bank Information”.
Once your request is received, our team will contact you to verify your identity. These safeguards help verify the accuracy of deposit information and protect against errors or unauthorized modifications.
Q: How to add the payment information to specific location/s only?
A: To add the bank information for payments, please provide a bank letter or voided check, along with the Finance contact phone # and the best day and time to contact them. Please submit this information to our finance department at ap@flashparking.com using the subject:
“ParkWhiz Customer [Insert Name] - Change in Bank Information”.
Once your request is received, our team will contact you to verify your identity. These safeguards help verify the accuracy of deposit information and protect against errors or unauthorized modifications.
Q: How to know if the payment was processed.
A: Go to “Balance” tab > Withdrawals column for the payment amount.
Click the withdrawal amount to view the post time (process time).
Post time = The date and time when Parkwhiz processed the payment.
Net = The payment amount you’ll receive.
Q: A withdrawal (payment) was processed but I did not receive it.
A: Send an email to Digital Solutions Support <digitalsupport@parkwhiz.com> for more information.
Q: Which bank account will the payment come from?
A: The payment is from Arrive Mobility for US accounts and ParkWhiz Canada for Canada accounts.
Q: My bank account has different routing numbers. Which one should I use?
A: Use the 9 digit ACH routing number.
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