Parkwhiz Payments FAQs

Modified on Mon, 13 May at 7:27 PM

You will find information regarding Parkwhiz seller account payments on this page. Feel free to send an email to Digital Solutions Support <digitalsupport@parkwhiz.com> if you are unable to find the answer you are looking for.

Q: When will you process my payment?

A: Payments for your Parkwhiz account’s revenue are processed on the payment dates. Go to the “Details” tab of Parkwhiz Admin (seller console) to view your account’s payment dates.

NOTE: Payments are not processed on weekends and holidays. If your payment date falls on weekends or holidays, the payment will be processed on the next business day.

Q: How do I change my payment dates?

A: Send an email to Digital Solutions Support <digitalsupport@parkwhiz.com>.

Q: My Parkwhiz account does not have payment dates. Why?

A: Send an email to Digital Solutions Support <digitalsupport@parkwhiz.com> for more information.

Q: How long does it take for payments to be processed?

A: For ACH payments, expect to receive the payment within 3-5 business days from the date it was processed.

For check payments, the typical turnaround time is 8 to 10 business days. However, due to known delays in the postal service, our Accounting Team has asked that 90 days be given from the time payment was pushed out. If you do not receive the checks in 90 days' time, please inform the Digital Solutions Support <digitalsupport@parkwhiz.com>

Q: How to add the payment information to my Parkwhiz seller account.

A: See Sellers - How to add Bank Information > Add a Seller-Level Bank Account.

IMPORTANT: Payments for all locations are processed to one payment information only when the Parkwhiz seller account is set to a seller-level payment.

Q: How to add the payment information to specific location/s only?

A: See Sellers - How to add Bank Information > Add a Location-Level Bank Account

IMPORTANT: Payments for specific locations are processed to the saved payment information of the location when the Parkwhiz seller account is set to a “Per Location Payments”.

IMPORTANT: Make sure to click “save changes” when you add or update your location’s payment details.

Q: How to know if the payment was processed.

A: Go to “Balance” tab > Withdrawals column for the payment amount.

Click the withdrawal amount to view the post time (process time).

Post time = The date and time when Parkwhiz processed the payment.
Net = The payment amount you’ll receive.

Q: A withdrawal (payment) was processed but I did not receive it.

A: Check whether your account is set to a seller-level payment or location-level payment.

Seller-level payment
- For ACH payments, expect to receive the payment within 3-5 business days from the date it was processed.
- For check payments, the typical turnaround time is 8 to 10 business days. However, due to known delays in the postal service, our Accounting Team has asked that 90 days be given from the time payment was pushed out. If you do not receive the checks in 90 days' time, please inform the Digital Solutions Support <digitalsupport@parkwhiz.com>
Location-level payment
- Check that your location has a saved payment information.
  - Log in to Parkwhiz Admin (seller console).
- Click “edit seller”
- Click “review per location payment information” and search for your location.◼ Location has payment information.
- For ACH payments, expect to receive the payment within 3-5 business days from the date it was processed.
- For check payments, the typical turnaround time is 8 to 10 business days. However, due to known delays in the postal service, our Accounting Team has asked that 90 days be given from the time payment was pushed out. If you do not receive the checks in 90 days' time, please inform the Digital Solutions Support <digitalsupport@parkwhiz.com>

◼ Location does not have payment information.

Check whether your account has a saved payment information via seller-level.
- Click “Pay via Electronic Transfer” or “Pay via Check” to view the saved payment information via seller-level.
- Yes - with payment info via seller-level — Payment was processed to the seller-level payment information.
- No saved payment information via seller-level — Inform Digital Solutions Support <digitalsupport@parkwhiz.com> who will investigate for you.

Q: Which bank account will the payment come from?

A: The payment is from Arrive Mobility for US accounts and ParkWhiz Canada for Canada accounts.

Q: My bank account has different routing numbers. Which one should I use?

A: Use the 9 digit ACH routing number.