Manage Disputes Overview

We’re excited to announce the launch of our latest feature: Manage Disputes, designed to help you efficiently handle and resolve disputes within your enforcement operations. 

With this new feature, your team can easily filter, assign, and manage disputes through an intuitive interface, ensuring smooth operations and faster resolutions. 

This guide will provide an overview of the capabilities available to you today and will be updated as new features are added.

Dispute Count: At the top of the table, you’ll see a running count of all open and on-hold disputes for all times, giving you a clear snapshot of pending actions. This count is not 

Centralized Dispute Table: Accessible via the left-hand menu under Notices > Manage Disputes, this table displays all disputes, defaulting to open disputes for quick visibility. You can sort and filter disputes based on criteria such as:

• Dispute Status
  
• Date Range
  
• Dispute Confirmation Code
  
• Customer Email
  
• License Plate
  
• Notice Number
  
• Location

New Communication Capabilities: Communicate with a Parker at any stage of the dispute process without changing the dispute status. Messages will be saved in the Notes section, streamlining communication. A user can  select the cogwheel icon for a given record and select the “Contact Parker” option. 

Attachment Viewing: View images linked to specific disputes directly from the dispute table.  A user can select the cogwheel icon for a given record and select the “View Images” option. 

Accessing Notices or Disputes from Search Table

Quick Action Modal

A user can click on a NOTICE NUMBER or DISPUTE STATUS to open that notice or dispute respectively in a detailed view in a pop-up modal for fast resolution or follow-up actions all-in-one place. 

Go to Dispute or Notice page

A user can also select the cogwheel icon for a given record and go directly to the Notice or Dispute page. Note: This will navigate you away from the page and not preserve your search results. If you want to avoid this, use the quick action modal instead. 

Assign Dispute to an Agent

Assign disputes in bulk to your Enforcement Dispute Checkers with a few clicks. 

Bulk Assignment

• To bulk assign a set of disputes to an Agent to review:
• Select “Quick Actions” and then “Bulk Assignment. 
• Select disputes manually in the search results, or use the blue checkmark check box with check  “Select All" option for speed and efficiency. Tip: Filters can be applied in the search table to help narrow your selection
• Confirm your selection at the bottom of the screen

Manual Assignment

A user can also select the cogwheel icon for a given record and select the “Assign Agent” option

Download Search Table Results

To download your search results, select the cloud download icon in the top right of the search table and select the format of your export (e.g. Excel, CSV, PDF, Print, Copy) 

Show or Hide Columns

To show or hide a column in the search table, select the Eye icon in the top right of the search table and select which columns to show or hide. 

Change the number of records shown in search table

To change the number of records shown in the search table, select the “Show X entries” option in the top right of the search table and select the quantity of records to show in the table. 

How to setup

Accessible via the left-hand menu under Notices > Manage Disputes

There are two permissions that can be added for a user or role to be able to manage disputes: 

• Edit Disputes: Ability to edit disputes
• Dispute Assign to Agent: Allows users to assign disputes to a specific agent