Express Pay Driver Experience

Modified on Mon, 9 Mar at 10:58 AM

EXPRESS PAY DRIVER EXPERIENCE

First Time Express Pay User

A driver’s first Express Pay visit begins by manually starting a session. After entering the facility, the driver must start their session by either:

Scanning the QR code posted at the location, or
Tapping the entry link sent by SMS

New ParkWhiz users will be asked to enter an email address and add a payment method before starting their first session.

Existing ParkWhiz users are recognized by their mobile number, and saved payment methods will automatically populate for the Express Pay session.

Enrollment Option

During setup, drivers can choose to Enroll this vehicle in Express Pay.

If enrolled, the vehicle will be automatically recognized during future visits at Express Pay-enabled locations, allowing entry and exit without starting a session manually.
If not enrolled, the driver will still receive automatic payment at exit for the current visit, but the vehicle will not be enrolled for automatic recognition at other Express Pay locations.

Driver enters the Express Pay PARCS facility, and LPR captures the license plate Drivers interact with the Entry kiosk to receive a Transient ticket. Can pull a paper ticket, use a credit card as a ticket, or enter a mobile number on the kiosk.
Driver scans QR code to start Express Pay Session Express Pay Initiation Options: Scan the QR code on the sign: Use your mobile phone's camera to scan the displayed garage sign. Mobile Number Entry on kiosk: Tap the link provided in the SMS message. Scan QR code on printed paper ticket (available with Parkonect only)
Enter Phone Number The driver enters a mobile number, email address, or signs in using Google SSO to verify their ParkWhiz account. If the user has a ParkWhiz account associated with the mobile number or email address provided, the saved vehicles and the credit card information will auto-populate. Enter the SMS Verification Code
What’s your license plate? For current ParkWhiz users, the account vehicles are automatically populated with an option to add a new vehicle. Enter License plate State/ Province (Optional) Tap the checkbox for Temporary vehicles The entered license plate must match the one recently captured on Entry. Temporary license plates will not default to enroll in Express Pay.
Start Session Confirm the following information: Mobile number (verified and cannot be changed) License plate (tap the arrow to edit) Credit card information (tap the arrow to edit) Enroll in Express Pay Enrolling links the vehicle and payment method to Express Pay. Once enrolled, the vehicle can be automatically recognized at Express Pay-enabled locations. Gates open based on license plate recognition, and the parking fee is automatically charged to the card on file when exiting. If Enroll this vehicle in Express Pay is not selected, automatic payment will apply to this visit only. Tap Start Session Tapping Start Session confirms the enrollment and links the digital payment method to the PARCS transient ticket for this parking session. Note: Parking duration is calculated from when the license plate is captured at entry, not from when the driver taps Start Session.
Session Ticket QR Code The Express Pay webpage reloads and provides the driver with a digital ticket containing: Ticket QR code Session start date and time Ticket number Linked license plate Credit card information (with option to edit) Option to apply a discount (scan a validation barcode or enter a code manually) Help with my parking visit (offers the user the option to cancel the Express Pay session. The QR code can be scanned at self-validation kiosks, door readers, or the exit kiosk if there are any issues with license plate recognition.
Driver exits the parking facility LPR captures the license plate and completes the linked issued Transient ticket The driver's provided credit card will be charged based on the parking duration. The driver receives an SMS message with payment and duration information.
Express Pay Enrolled Users at Exit If the driver enrolled in Express Pay, they will receive a follow-up enrollment message with the option to unenroll if needed.

Enrolled Express Pay Drivers

Once a driver enrolls their vehicle in Express Pay, their license plate becomes their credential at all Express Pay-enabled locations. As an enrolled Express Pay driver, gates open automatically on entry and exit using license plate recognition.

Upon entry: The driver receives a welcome SMS confirming the session start. The message includes a link to their digital ticket, which displays a QR code. The QR code can be used at peripheral equipment (such as door readers or self-validator kiosks) and also serves as an alternative exit method if needed.
Upon exit: The driver receives an SMS confirming the amount paid and the last four digits of the credit card on file.

ENTRY The License Plate is captured, and the system verifies that the plate is enrolled in Express Pay. A PARCS ticket is automatically created and linked to the driver’s license plate starting a claimed Express Pay session. The gate automatically opens, and the ticket/stay serves as the source of record for reporting and revenue
POST-ENTRY Driver receives an SMS confirming the start of the parking session, along with a link to a digital ticket.
PRE-EXIT Driver can tap the link provided in the SMS to view the digital ticket. The QR code can be scanned at self-validation kiosks, door readers, or the exit kiosk if there are any license plate recognition issues. Option to edit a credit card is available. Option to apply a Discount by scanning a validation barcode or manually entering a code is available Help with my parking visit (tap to access the session cancellation option)
EXIT LPR captures the vehicle’s license plate and matches it to the active PARCS ticket. The gate autovends for the claimed Express Pay session.
POST EXIT Driver's credit card is automatically charged for the parking duration. Driver receives an SMS with payment details and the total parking duration. An email receipt is also sent to the ParkWhiz account email address.

Express Pay Receipts

Receipts are available for all Express Pay transactions. In addition to the SMS payment confirmation, receipts are provided via email to the ParkWhiz-associated email address. The payments are also viewable in the ParkWhiz account under My Parking.

Fees

The additional transaction fees are itemized on the receipts provided, which are sent via email or are viewable in the ParkWhiz mobile app.