Express Pay Issue: LPR Recognized at Entry, Failed at Exit

What Likely Happened

• Entry LPR successfully matched the license plate to an active Express Pay session.

• Exit LPR failed to read or match the plate.
• The system could not automatically close the session.

This is typically a plate read failure at exit, not an Express Pay enrollment issue.

Immediate Operator Guidance

Educate the Parker on Backup Credential

Express Pay users automatically receive a digital ticket via SMS at session start.

If LPR does not recognize the plate at exit, instruct the parker to:

1. Open their Express Pay SMS message.
2. Tap the link.
3. Display the QR code.
4. Scan the QR code at the exit kiosk.

Result:

• The session will close.
• The credit card on file will be charged.
• The gate will vend normally.

This functions as a backup credential when LPR recognition fails.

Express Pay Session Started SMS Notification

QR Code provided as a digital ticket