Ballparc How to Reactivate a User

Modified on Thu, 12 Oct 2023 at 04:35 AM

This guide will assist you in reactivating an existing user, which adds them back to your user list and enables their ability to log in to the Management Portal and mobile apps.


1. Click the chevron icon in the top left corner of your screen to display the main menu.


2. Select the Users icon.


3. Ensure that your list of users is displaying inactive users by clicking the purple action icon in the bottom left corner of your screen. Note that inactive users will appear in light grey italicized text.

  • If the actions list says Display Inactive User, select that option to see inactive users appear.


  • If the actions list says Hide Inactive User, you are already using the correct view.





4. Hold down the Control key (Windows) or the Command key (Mac) and select the user(s) to be reactivated.

  • After you select a user, the line will turn light yellow to show it is selected.


  • Continue to hold down the Control or Command key while selecting multiple users to reactivate more than one user at a time.


5. Once you have selected the correct user(s), click the purple action icon in the bottom left corner of your screen.


6. Select Reactivate User from the list of options. A prompt will appear to confirm that you want to reactivate the selected user(s). Click OK to continue.





All set!


Your user(s) are now reactivated. They will re-appear in your user lists and be able to login to the Management Portal and mobile apps. You can choose to display active users only by selecting the purple actions icon again and choosing Hide Inactive User.


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